Health Services Management: Competencies and Careers provides students in healthcare administration and management, public health, and other healthcare sectors with the necessary knowledge, practical understanding, and fundamental skills to become successful, confident, and empathetic health services managers in this exciting and growing field. The text incorporates fundamental management competencies in every chapter and supplies relevant examples of managerial decision-making and problem-solving in various health service delivery settings. Written with Generation Z students in mind, this book takes on a straightforward approach to planning, organizing, directing, and leading, and imparts important knowledge on the science of evidence-based management. Health Services Management covers the roles and functions of health services managers and breaks down the variety of subjects they must understand to be thoughtful and effective. Chapters cover the dynamic challenges in managing interpersonal relationships, navigating leadership and change, and balancing professionalism and ethics to prepare future leaders for the obstacles ahead. Students are also given a better understanding of population health management and community collaboration, healthcare governance, strategic planning and marketing, human resource management, organizational design, project management, financial management, and much more. Health Services Management is a foundational textbook for anyone seeking a challenging and enriching career as a health services manager. Purchase includes online access via most mobile devices or computers. Key Features: Provides an easy-to-read text with an engaging style that will appeal to current and future health services managers Listen to more than 30 informational interviews with health services management professionals discussing career topics including roles, responsibilities, and the value of the health service management profession to clinicians and patients Features engaging professional development reflections and career boxes that provide guidance on the technical skills and professional insights needed to succeed in health services management careers Students have access to an online glossary featuring more than 700 key terms Qualified instructors have access to expanded Instructor Resources featuring chapter PowerPoints, Test Banks, an Instructor Manual with learning activities, discussion and essay questions for each chapter, and additional resources to supplement students' dynamic learning and interaction with the text
Zachary Pruitt, PhD, MHA, FACHE, is an Associate Professor at the University of South Florida College of Public Health. Dr. Pruitt teaches health services management, quality management, strategic planning, and topics related to the United States healthcare delivery system.
List of Informational Interviews Preface Acknowledgments Springer Publishing Resources Chapter 1. Role of the Health Services Manager Chapter 2. Problem-Solving and Evidence-Based Management Chapter 3. Managing Interpersonal Communications Chapter 4. Leadership and Change Management Chapter 5. Professionalism and Ethics Chapter 6. Population Health and Community Collaboration Chapter 7. Healthcare Governance Chapter 8. Healthcare Strategy and Marketing Chapter 9. Human Resources Management Chapter 10. Organizational Design Chapter 11. Performance Management Chapter 12. Healthcare Quality Management Chapter 13. Project Management Chapter 14. Healthcare Financial Management Chapter 15. Health Services Management Scenarios and Projects APPENDICIES Appendix 1. Examples of Health Services Management Problems Appendix 2. Chapter to Case Scenarios and Projects Appendix 3. Chapter to ACHE Knowledge Crosswalk Appendix 4. Career Content at-a-Glance
