info@woodslane.com.au
Contact us on (02) 8445 2300
For all customer service and order enquiries

WOODSLANE

Popular Subjects

Woodslane Online Catalogues

9780958011051 Add to Cart

Good Service is Good Business 4/e

7 Simple Strategies for Success
  • ISBN-13: 9780958011051
  • Publisher: EVEREST PRESS
    Imprint: EVEREST PRESS
  • By Catherine Devrye
  • Price: AUD $29.99
  • Stock: 1 in stock
  • Availability: Order will be despatched as soon as possible.
  • Local release date: 14/10/2016
  • Format: Paperback (225.00mm X 150.00mm) 182 pages Weight: 300g
  • Categories: Sales & marketing [KJS]
Description
Google
Preview
NEW 4th EDITION! Good Service is Good Business: 7 Simple Strategies for Success Catherine DeVrye Boost your bottom line and staff morale with these practical and simple to implement ideas. After the initial success of the #1 best-seller in Australia and Taiwan; here's the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson as part of the Australian Institute of Management series, Catherine DeVrye's wisdom has stood the test of time. She has now updated and condensed sometimes complicated concepts into common sense that you can easily translate into common practice. Written by the former Australian Executive Woman of the Year, this updated version will help you achieve tangible results. Easy-to-read, with relevant facts, anecdotes and case studies, you'll readily see the power of these seven proven S.E.R.V.I.C.E strategies for success: S elf-esteem E xceed expectations R ecover V ision I mprove C are E mpowerment It will help your organization-large or small-to become a service leader, like hundreds of DeVrye's clients such as American Express, Mercedes Benz, 3M, Ernst & Young, Tourism Council, Westpac Bank, Education Department, who comment: ...'We had an all time record year and I am confident you contributed to this' ...'A lively jargon-free short read that will give long-term benefits' ...Sowed the seed of change...will result in a 40-50% improvement in productivity.' 'This book by an Australian author clearly demonstrates that service excellence knows no global bounds.' Karl Albrecht, author of Service America Turn best practice into everyday practice to give your profits and reputation a boost!
Google Preview content