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Communicating User Experience

Applying Local Strategies Research to Digital Media Design
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Communicating User Experience: Applying Local Strategies Research to Digital Media Design examines how Local Strategies Research (LSR) helps investigate user experiences with digital media. This edited collection uses case studies to examine the way we communicate in the digital age whether between individuals and digital interfaces (such those installed in cars), dyads via mobile phones and online interfaces, or members of a group through a video conference. Milburn and her contributors consider the cultural norms that both inform and are used during interaction to provide a useful methodology that shifts design (particularly HCI) research from a focus on emotional, subjective user experiences to the everyday practices involved in interacting with one another in and through digital devices and interfaces. Communicating User Experience will be a valuable resource for designers and scholars of communication and new media.
Introduction: Local Strategies Research and User Interactions James L. Leighter & Trudy Milburn Section I: Actions and Practices Trudy Milburn Chapter 1: "OK, talk to you later": Practices of Ending and Switching Tasks in Interactions with an In-Car Voice Enabled Interface Molina Markham, Brion van Over, Lie & Donal Carbaugh Chapter 2: Analyzing procedure to make sense of users' (inter)actions: A case study on applying the Ethnography of Communication for interaction design purposes Tabitha Hart Section II: Interaction and Relationships Trudy Milburn Chapter 3: "Showing We're a Team": Relating and Acting in Online/Offline Hybrid Organizational Meetings Katherine Peters Chapter 4: Delving Deeper into Online Peer Feedback: Implications for Product Design Maaike Bouwmeester Chapter 5: The Code of WeChat: Chinese Students' Cell Phone Social Media Practices Todd Lyle Sandel & Bei Ju Section III: Intercultural Differentiation Trudy Milburn Chapter 6: Myths about Finnishness on Cultural Mobile Phone Discourses Saila Poutiainen Chapter 7: Intentional Design: Using Iterative Modification to Enhance Online Learning for Professional Cohorts Lauren Mackenzie & Megan R. Wallace
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