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This book highlights hidden unintentional biases, emotional defense mechanisms, and responses in haste. By revealing these preconceived notions present in message choices, Xiaowei Shi and Steven Mortenson demonstrate techniques to help prevent communication from becoming problematic. In a conversational style, the authors extend their interdisciplinary theoretic perspectives by introducing concepts and practices of supportive confrontation and argumentative interaction management. Through examining those automatic responses and reactions in our everyday conversation with friends, coworkers, and loved ones, this book engages the readers to confront their own hidden preferences and underlying beliefs about gender, relationships, and themselves with a new eye. The book moves beyond prior work on rational choice model in strategic communication by considering actual human attributes. Shi and Mortenson offer new insights into communication "noises" and how to engage in communication during a difficult life event or on a difficult subject in a more skillful manner. Scholars of social psychology, interpersonal communication, and communication training and development will find this book of particular interest.
Xiaowei Shi associate professor in the department of Communication Studies at Middle Tennessee State University. Steve Mortenson is associate professor at the University of Delaware.
Contents Preface Xiaowei Shi & Steve Mortenson Chapter One: Turning to a New Direction: Appreciating the Ease in Communication Xiaowei Shi & Steve Mortenson Chapter Two: When Communication Does Not Occur in a Smooth Progression Xiaowei Shi Chapter Three: Identifying and Meeting the Emotional Challenges of Supportive Confrontation Steve Mortenson Chapter Four: What Happens When We Are Mindful in Communication? Xiaowei Shi Chapter Five: Empirical Research on Mindful Communication: Mindfulness and Implicit Bias in Upward Influence Xiaowei Shi Chapter Six: When You Can Never See the World in the Way I Do Xiaowei Shi Chapter Seven: Defusing Defenses and Speaking Skillfully Steve Mortenson Bibliography About the Authors
