Person-centred thinking and planning are approaches that enable people using social care and health services to plan their future, and use a personal budget to commission personalised services.Creating Person-Centred Organisations is a guide for organisations who want to deliver personalised services. Key issues covered include attending to the vision, strategy and business planning of the organisation, as well as organisational processes, culture and managing change. Drawing on the pioneering work of the social care charity United Response, the authors provide a wealth of practical tools and techniques to enable organisations within health, social care and the voluntary sector to use person-centred thinking tools and approaches to move towards becoming person-centred organisations.This is an essential guide for managers and leaders within private, statutory and voluntary organisations.Stephen Stirk is Director of Human Resources at the social care charity United Response. He has had over 30 years' experience in human resources, organisation development and line management positions, including specialism in organisation design and development with GlaxoSmithKline. Helen Sanderson is Director of Helen Sanderson Associates. She has written extensively on person-centred thinking, planning, community building and Individual Service Funds. She has worked with a range of providers to enable them to deliver more personalised services. She is co-author (with Jaimee Lewis) of A Practical Guide to Delivering Personalisation: Person-Centred Practice in Health and Social Care (Jessica Kingsley Publishers).
1. Introduction and Purpose. 2. Vision, Strategy and Business Planning. 3. Organisation and Business Process Design. 4. Managing External Interfaces and Input. 5. Leadership and Culture. 6. Quality, Risk and Knowledge Management. 7. Change Management. 8. Communications, Consultation, Participation and Engagement. 9. Relationships and Behaviours. 10. Appendix Self-Assessment.
'Stirk and Sanderson have really brought to life the concept of personalisation in its more holistic form. Their systemic analysis of what constitutes a person-centred organisation incorporates familiar theory about managing change, valuing people and remaining committed to the outcomes determined by service users and the community themselves. It is refreshing to see how the practical realities of this journey are tangible and the authors make it clear that being person-centred is more than just empty rhetoric. Based on personal experience, expertise and evaluation, I found the advice, tips and recommendations invaluable. This book is essential for leaders at all levels of the organisation and for those interested in fostering genuine participation in developing and delivering services from the bottom up!' Trish Hafford-Letchfield, Senior Lecturer in Social Work at Middlesex University and co- author of How to Become a Better Manager in Social Work and Social Care: Essential Skills for Managing Care
