An A-Z of Social Work Skills

A Active Listening Advocacy An anti-discriminatory approach An anti-oppressive approach Appreciative enquiry Assertiveness Assessment B Breaking bad news Building resilience C Case recording Chairing meetings Challenging skills Chronologies Collaboration: working with Experts by Experience Communicating with Children Communicating with People with LD Conflict management and resolution Containing anxiety Counselling skills Court skills Critical incident analysis Critical thinking and analysis Cross cultural practice D Dealing with hostility and aggression Dealing with resistance E Eco mapping Email communication Emotional intelligence Empathy Empowerment and enabling Endings Ethical practice Evidence-informed practice F, G Genograms Giving and receiving feedback Grief and loss Group work H Home visits I Interpreters Interprofessional practice Interviewing J, K, L Life story work M Managing stress Managing supervision Mediation Motivational interviewing N Non-verbal communication O Observational skills P Person-centred communication Person-centred planning Presentation skills Professional challenge Professional development Professional judgement and decision-making Professional values and ethics Q Questioning R Radical social work Rapport building Reflective practice Reflective writing Report writing Respecting confidentiality Restorative practice Risk assessment Root Cause Analysis S Safeguarding Setting and maintaining professional boundaries Solution-focused techniques Systemic practice techniques T Task-centred work Telephone skills Time management U Use of self and reflexivity Using humour V Valuing difference W Working with protected characteristics X, Y, Z