6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty
A book unlike any other customer service guide, Willie's Way translates Willie's common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers, to offering them special favors, to making every customer connection memorable, these proven ......
How to Create an Unfair Advantage Over Your Competition
What separates average businesses from extraordinarily successful ones? Better product? Nope. Your competitor will rapidly reverse-engineer your "secret sauce" and get their "better-than-you" version on the market faster than you can say "Usain Bolt."
Better customer service? Guess what? All of your competitors say they provide the ......
HOOK gives you an easy to remember system to create campaigns that have human emotion, ownable messaging, unique offerings and talkability among their audience. HOOK theory is made up of four elements (Human, Ownable, Offer, Keep) that help you create great ideas and marketing campaigns that work.
Workforce capability is an organization’s ability to accomplish its objectives through its people. This not only requires capable people, it also requires the effective operation of the working organization. As such, this book takes a holistic and integrated approach to workforce capability development.
It can be difficult to see the winning tactics of the competition. It’s much harder to see the strategy that created the win. The Martial Art of Sales delivers an arsenal of sales tools to out-manoeuvre the competition in a competitive marketplace.
How to Deliver a Customer Service Experience That Disrupts the Competiti
When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.
Theres a reason they call it a convenience store - because its convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a ......
The Definitive Plan for Forming and Managing a Successful Master MindGroup
Many people have tried to set up Master Mind groups but have failed or become frustrated with the lack of results relative to the cost of time and money. With this guide, you will benefit from timeless, proven strategies for harnessing the power of the Master Mind and magnifying your capacity for achievement. The world's most successful ......
Build More Profitable Relationships, Close More Sales, Drive MoreBusiness
In only one month, you can acquire the skills, tools, and techniques that will help you turn more prospects into loyal customers, increase your sales, and derive greater enjoyment from the experience.
Improvement is not innovation...and innovation is essential if your aim is to survive in today's business environment.
Stealing Genius lays the foundation for a dramatic, and long-overdue, shift in 21st-century strategic marketing and branding. Most executives and decision-makers are now focused on improving what they already have. They want ......