Every time someone calls a business they have chosen that
organisation as a possible supplier of something they
want. Each incoming call is not just a possible customer,
but a probable customer. They are a hot opportunity that
has come knocking at the door, and are the most likely
buyers any business will encounter. Converting them ......
A practical approach to aged care knowledge development
Professor Tracey McDonald, RSL LifeCare Chair of Ageing at the Australian Catholic University, explores some of the many issues arising from an ageing population, ageing veterans and community health in this ground-breaking book.
Introduces the best walks for visitors and locals alike, ranging from strolls along well-laid footpaths to more difficult hikes up rugged ridges and along remote river beds. The book covers Alice Springs, the MacDonnell Ranges and the Red Centre Way, plus the iconic walks to be found around Uluru and Kata Tjuta, Watarrka and Rainbow Valley.
The long-standing Number Crunch newspaper column is a weekly bite of diverse but always fascinating stats and facts. This compendium is the first in a series (volume 2 will be available for Christmas) of books that bring together the very best of the facts, feats and stats discovered by author John Croucher...
How understanding the evolution of the human brain can help you re-connect with the world
Our civilisation relies on the human capacity to connect and cooperate. Yet this drive accentuates group frictions, worsened by overcrowding and media. Mark advocates reconnecting to overcome divisions, exploring brain evolution and practical connection. He envisions leveraging this drive to foster multicultural societies for global betterment.
Myke Mollards signature illustrations and engaging text bring kids up close and personal with over 150 of Australia’s colourful and characterful birds youll see while traveling around and visiting Australias outback, bush, national parks and coasts.
The south coast of WA is a walkers paradise - known for a wide variety of dramatic hiking from significant hill country to some of Australias most beautiful beaches. This brand new guide in Australias bestselling walking guide series introduces some forty walks (plus many suggestions for varying them).
The EE in the Deep Blue Sea is a fun Australian-themed phoneme story that teaches young readers about the vowel sound ee and where they can find it in different words. The rich colours and vibrant use of multi-media enhance the magical experience. It was first published in 2020 - this is the first time it has been available in hardback format.
