The Six Elements That Ensure Exceptional Service Without Exception
Significantly improve customer attraction, acquisition, and retention with this groundbreaking six-step program for creating exceptional customer relationships. Follow this formula and your customers will follow you!
While many customer service books discuss customer loyalty, the concept of customer imprinting has never been introduced into the ......
In Nobody Will Shoot You If You Make Them Laugh: One Man's Journey Through The Mountains And Valleys of Life, the businessman and adventurer Simon Murray tells his extraordinary life story. From an orphanage in Leicester through the rigours and brutality of the English public school system in the 1950s, to a five-year spell in French Foreign ......
Meeting a key need for qualitative researchers, this practical book presents tools for creating productive partnerships and managing each phase of a collaborative project. The authors provide guidelines for working across disciplines, status differentials (such as professor and student), and geographical locations. Collaboration within particular ......
Throughout London's two-thousand-year history, architecture has expressed the identity of the city's diverse communities. From Franciscan friars to merchant bankers, royal dynasties to grocers and tailors, the ideals and wealth of these groups have been reflected in magnificent buildings and public spaces. Gilded City tells the fascinating history ......
Minneapolis-based poet and playwright Ty Chapman's child's-eye view of a protest provides an entre for children to learn and talk about racial injustice and the importance of community.
Martin Luther King Jr.'s significance for humanity cannot be considered only his contributions as a preacher, pastor, civil rights leader, and world figure--he was and remains equally impactful as a theologian, philosopher, and ethicist whose life and thought evince an enduring search for and commitment to truth.
This new collection from Helen Tookey is a book of questionings, exploring the present moment as a threshold between remembered past and uncertain future.
Practical travel guide to the Italian Lakes with a free eBook featuring points-of-interest structured lists of all sights and off-the-beaten-track treasures, with detailed colour-coded maps, practical details about what to see and to do in the Italian Lakes, how to get there and around, pre-departure information, as well as top time-saving tips, ......
In Between the Listening and the Telling, Mark Yaconelli leads readers into an enchanting meditation on the power of storytelling. From personal meaning-making to school shootings, climate change, and immigration justice, stories help us connect to our human longings and deep currents of hope.
