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Page 1 of 1 (7 items)
  • Willie's Way

  • 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty
  • A book unlike any other customer service guide, Willie's Way translates Willie's common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers, to offering them special favors, to making every customer connection memorable, these proven ......
  • ISBN-13: 9781640951440 (Paperback)
  • Publisher: SOUND WISDOM
    Imprint: SOUND WISDOM
  • Author: Van Hooser, Phillip
  • Price:
    AUD $29.99
  • Stock: 95 in stock
  • Local release date: 03/01/2020
  • Availability: Order will be despatched as soon as possible.
  • Categories: Sales & marketing [KJS]Market research [KJSM]Customer services [KJSU]
  • The Convenience Revolution

  • How to Deliver a Customer Service Experience That Disrupts the Competiti
  • When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.

    Theres a reason they call it a convenience store - because its convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a ......

  • ISBN-13: 9781640950528 (Hardback)
  • Publisher: SOUND WISDOM
    Imprint: SOUND WISDOM
  • Author: Hyken, Shep
  • Price:
    AUD $47.99
  • Stock: 35 in stock
  • Local release date: 07/03/2019
  • Availability: Order will be despatched as soon as possible.
  • Categories: Sales & marketing [KJS]Market research [KJSM]Customer services [KJSU]
  • We Need to Talk

  • Building Trust When Communicating Gets Critical
  • Will your business relationships suffer or be saved by your ability to communicate? Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost - employees are encouraged or de-motivated - professional networks are expanded or extinguished - all by how well we ......
  • ISBN-13: 9781640951556 (Paperback)
  • Publisher: SOUND WISDOM
    Imprint: SOUND WISDOM
  • Author: Van Hooser, Phillip
  • Price:
    AUD $29.99
  • Stock: 25 in stock
  • Local release date: 20/05/2020
  • Availability: Order will be despatched as soon as possible.
  • Categories: Market research [KJSM]
  • Be Amazing or Go Home

  • Seven Customer Service Habits That Create Confidence with Everyone
  • Want to amaze your customers, impress the people you work with, and outshine your competition? In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life.

  • ISBN-13: 9781640951495 (Paperback)
  • Publisher: SOUND WISDOM
    Imprint: SOUND WISDOM
  • Author: Hyken, Shep
  • Price:
    AUD $29.99
  • Stock: 9 in stock
  • Local release date: 31/01/2020
  • Availability: Order will be despatched as soon as possible.
  • Categories: Sales & marketing [KJS]Market research [KJSM]Customer services [KJSU]Advice on careers & achieving success [VSC]
  • The Consumer Insights Handbook

  • Unlocking Audience Research Methods
  • This practical introduction to audience research shows students that conducting consumer research is not only a necessary skill for any future media professional but that it can also be a creative and fun experience. Students learn how to plan for and complete a research projects from the initial RFP to the final presentation of findings.
  • ISBN-13: 9781538145517 (Hardback)
  • Publisher: ROWMAN & LITTLEFIELD PUBLISHERS
    Imprint: ROWMAN & LITTLEFIELD PUBLISHERS
  • Author: Danielle Sarver Coombs
  • Price:
    AUD $205.00
  • Stock: 0 in stock
  • Local release date: 15/07/2021
  • Availability: Book will be despatched upon release.
  • Categories: Communication studies [GTC]Advertising [KJSA]Market research [KJSM]
  • Winning Digital Customers

  • The Antidote to Irrelevance
  • Tiersky lays out a simple but detailed five step methodology that any company can follow to align their teams around a vision for the customer experience that will maximize their competitiveness in the market, identify the quick wins that will help them out of the gate, and ultimately drive the transformation needed to bring their company into ......
  • ISBN-13: 9781734558531 (Paperback)
  • Publisher: CRANBERRY PRESS, LLC
    Imprint: CRANBERRY PRESS, LLC
  • Author: Tiersky, Howard
  • Price:
    AUD $49.99
  • Stock: 0 in stock
  • Local release date: 04/04/2021
  • Availability: This book is temporarily out of stock, order will be despatched as soon as fresh stock is received.
  • Categories: E-commerce: business aspects [KJE]Sales & marketing [KJS]Market research [KJSM]
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