Refund policy

When you purchase from Woodslane, we want you to have complete peace of mind with your selection. All products are fully guaranteed.

If the item you receive is faulty or damaged, we will happily replace the item (where possible) or refund your payment, whichever you prefer. If you receive an item and it is not what you expect, we will happily refund your payment. Please notify us within 14 days and return the item promptly in the same condition as received. To arrange a return, please contact our Customer Service team on 02 8445 2300 or via email, info@woodslane.com.au.

If you are a retail account customer, please refer to your terms and conditions here