I. An Introduction to Research in Public Relations 1. Understanding Research: An Introduction with Public Relations Implications 2. Management of Research in Public Relations 3. Standards for Conducting Public Relations Research II. Necessary Considerations for Quantification 4. Measuring Outcomes 5. Data and Data Sets 6. Descriptive Statistical Reasoning and Computer Analysis 7. Ethical Concerns in Public Relations Research, with Shannon A. Bowen III. Research Methodology 8. Qualitative Research Methodology: Content Analysis 9. Qualitative Research Methodology: Historical and Secondary Research Methods 10. Qualitative Research Methodology: Case Studies 11. Qualitative Research Methodology: Methods of Observing People, Shannon A. Bowen 12. Quantitative Research Methodology: Sampling Messages and People 13. Quantitative Research Methodology: Survey and Poll Methods 14. Quantitative Research Methodology: The Experimental Method 15. Quantitative Statistics: Advanced Inferential Statistical Reasoning and Computer Analysis IV. Obtaining and Reporting Public Relations Research 16. Putting It All Together Appendix: Dictionary of Public Relations Measurement and Research