Human Resource Management in Sport and Recreation

Packianathan Chelladurai, PhD, is a distinguished professor in the School of Hospitality, Sport, and Tourism Management at Troy University in Troy, Alabama. Widely recognized as a leader in the field of sport management, Dr. Chelladurai has taught human resource management in sport and recreation for the past 40 years in both Canada and the United States. He is the author of six books, including Sport Management: Macro Perspectives, which was the first book to apply organizational theory to sport management. He has also written more than 115 journal articles and 39 book chapters. His writings on leadership and decision making are particularly well known; perhaps best known are his Multidimensional Model of Leadership and the Leadership Scale for Sports (LSS), which has been translated into more than 15 languages. In 1991, he served as editor of the Journal of Sport Management. He is a founding member of the North American Society for Sport Management (NASSM) and the European Association for Sport Management (EASM). He is a long-standing member of the prestigious National Academy of Kinesiology. Dr. Chelladurai received an MASc and a PhD in management science from the University of Waterloo. In 1990, the American Academy of Kinesiology and Physical Education elected him as a corresponding fellow of the academy. In 1991, he was the first recipient of NASSM's most prestigious honor, the Earle F. Zeigler Award. In 2005, the EASM bestowed on him its first-ever Award of Merit for Distinguished Services to Sport Management Education. In 2015, the EASM named its most prestigious award after Dr. Chelladurai; it is known as the EASM Chelladurai Award, and he was the recipient of that award in that year. Amy Chan Hyung Kim, PhD, is an associate professor in the department of sport management at Florida State University. Dr. Kim has taught various courses for undergraduate, masters, and PhD students, including Human Resource Management, Facility and Event Management, Introduction to Sport Management, Strategic Management, and Research Methods in Sport Management. Her research focuses on promoting sport for mental health from a social epidemiological perspective for underrepresented populations such as older adults. She has been invited to conduct social, psychological, and economic impact assessments for several organizations and local government sectors. Her work has been published both in top-tier sport management journals and in highly impactful journals outside of the field. She also is the coauthor of the book Research Methods in Sport Management. Dr. Kim earned her PhD and master's degree from The Ohio State University and her bachelor's degree from Yonsei University in South Korea.

Part I. Human Resources in Sport and Recreation Chapter 1. Significance of Human Resources Service Operations Sport and Recreation Services Paid and Volunteer Workers Clients as Human Resources A Model of Human Resource Management Chapter Pursuits Chapter 2. Volunteers and Volunteerism The Need for Volunteerism Voluntary Organizations People Who Volunteer Why People Volunteer Altruism and Volunteerism Role of the Sport or Recreation Manager Chapter Pursuits Chapter 3. Professionals and Professionalism Original Definition of a Profession Process of Professionalization Semiprofessions, Mimic Professions, and Deprofessionalization Professional Status of Sport Management Professionalism and Volunteerism Role of the Sport or Recreation Manager Chapter Pursuits Chapter 4. Clients as Human Resources Customer as Input, Throughput, and Output Customer Participation in Sport and Recreation Services Client Motives for Participation Role of the Sport or Recreation Manager Chapter Pursuits Part II. Individual Differences in Human Resources Chapter 5. Abilities Issues in the Study of Ability Cognitive Abilities Emotional Intelligence Role of the Sport or Recreation Manager Chapter Pursuits Chapter 6. Personality Determinants of Personality Type Theories Trait Theories Personality and Organizational Behavior Role of the Sport or Recreation Manager Chapter Pursuits Chapter 7. Values Values, Beliefs, Attitudes, and Norms Sources of Values Terminal and Instrumental Values Hierarchy of Values Value Types Functions of Values Values in Organizations National Values and Sport Role of the Sport or Recreation Manager Chapter Pursuits Chapter 8. Motivation A Model of Motivation Other Theories of Motivation Motivation as Personal Investment Role of the Sport or Recreation Manager Chapter Pursuits Part III. Human Resource Practices Chapter 9. Organizational Justice Distributive Justice Procedural Justice Interactional Justice Role of the Sport or Recreation Manager Chapter Pursuits Chapter 10. Job Design Job Design Strategies Task Attributes Motivational Properties of Tasks Implementing Task Attributes Task Attributes and Individual Differences Other Approaches to Job Design Task Dependence, Coordination, and Variability Role of the Sport or Recreation Manager Chapter Pursuits Chapter 11. Staffing and Career Considerations Purposes of Staffing Focus of Staffing Matching People and Jobs Psychological Contract Career Considerations Mentoring Role of the Sport or Recreation Manager Chapter Pursuits Chapter 12. Leadership Leader Behavior Multidimensional Model of Leadership Transformational, Transactional, Servant, and Authentic Leadership Leadership and Decision Making Role of the Sport or Recreation Manager Chapter Pursuits Chapter 13. Performance Appraisal Purposes of Performance Appraisal What Should Be Evaluated When to Conduct Performance Appraisal Who Should Do the Appraisal Errors in Rating Role of the Sport or Recreation Manager Chapter Pursuits Chapter 14. Reward Systems Purposes of Reward Systems Types of Rewards Bases of Rewards Reward Systems and Member Preferences Role of the Sport or Recreation Manager Chapter Pursuits Chapter 15. Internal Marketing Forms of Marketing Process Versus People Orientation in Internal Marketing Marketing Principles in Internal Operations Functions of Internal Marketing Issues in Internal Marketing Role of the Sport or Recreation Manager Chapter Pursuits Part IV. Attitudinal Outcomes Chapter 16. Satisfaction Theories of Job Satisfaction Satisfaction With Volunteer Work Participant Satisfaction Measurement of Satisfaction Role of the Sport or Recreation Manager Chapter Pursuits Chapter 17. Commitment Multidimensionality of Organizational Commitment Occupational Commitment Development and Effects of Organizational Commitment Correlates of Organizational Commitment Role of the Sport or Recreation Manager Chapter Pursuits Conclusion. The Future of Human Resource Management in Sport and Recreation-Guiding Themes