High-Performing Self-Managed Work Teams

THEORETICAL FRAMEWORKS FOR UNDERSTANDING THE PERFORMANCE OF SELF-MANAGED WORK TEAMS The Classical and Human Relations Theories Systems Theories and the Emergence of the Socio-Technical and SMWT Perspectives Contingency Theories The Importance of Individual, Technical and Environmental Differences Contemporary Theories Explaining SMWT Performance Development of a Theoretical Framework To Explain SMWT Performance THE WORK PROCESS: ACTUALLY DOING THE WORK WITH EFFORT, TALENT, PROCEDURES AND RESOURCES Effort Placed Directly on the Work THE INTERPERSONAL PROCESS: THE 6 Cs PLUS TRUST Communication and Coordination Cooperation, Collaboration and Conflict Cohesion and Trust Interpersonal Processes between the Team and Others THE ENVIRONMENT SURROUNDING THE SMWT WITHIN AND OUTSIDE THE ORGANIZATION The Organization's Philosophy, Culture and Its Mission for the SMWTs Performance Appraisal and Assessment Systems The Reward System Types of Rewards Education and Training Systems Information Systems Management Support, Encouragement and Roles Union, Customer, Supplier and Ancillary Support within the Organization The Environment outside the Organization TEAM MEMBER CHARACTERISTICS Talents, Values, Needs, Interests and Prejudices Personality and Demographic Characteristics TEAM DESIGN CHARACTERISTICS Team Goals and Job Design Team Size and Composition Roles of Self-Managed Teams Decision-Making Methods and Processes Team Leader Roles and Responsibilities