Managing Conflict in a Negotiated World

Peter M. Kellett (Ph.D., Southern Illinois University) is Associate Professor and Head of the Department of Communication at the University of North Carolina at Greensboro. His research, teaching, and service focus on the narrative analysis and dialogic management of conflict as this helps people build healthier, more productive and peaceful relationships. His most recent publication is, "Dialectical Tensions and Dialogic Moments as Pathways to Peak Experiences" (with H.L. Goodall, Jr.), in R. Anderson, L.A. Baxter, & K.N. Cissna (2004), Dialogue: Theorizing Differences in Communication Studies. Thousand Oaks, CA: Sage Publications.

Introduction PART ONE: UNDERSTANDING CONFLICT NARRATIVES Conflict and Dialogue in a Negotiated World Conflict Narratives as a Good Place to Start Representing Self, Other and Context Ways of Constructing and Interpreting Conflict Narratives PART TWO: CHANGING RELATIONSHIPS THROUGH NARRATIVE Managing Conflict in Our Communities Managing Conflicts at Work Managing Conflict in Family Relationships Managing Conflict in Interpersonal Relationships