Global Public Management

Professor Kathleen M. Callahan is Assistant Professor of public administration at Rutgers University, Newark, New Jersey. She is co-author with Marc Holzer of Government at Work (Sage, 1998). In addition, she is the author of numerous journal articles on citizen participation, public sector productivity improvement, and privatization. Her most current research focuses on citizen participation in local government. Dr. Dorothy Farr Olshfski is Associate Professor, Graduate Department of Public Administration, Rutgers University, Newark, New Jersey. She is the Managing Editor of Public Productivity and Management Review. In addition, she has published articles in numerous academic journals including, Public Administration Review, Public Productivity and Management Review, Administration and Society, Review of Public Personnel Administration, International Journal of Public Administration, and Western Political Science Quarterly. Previously, Dr. Olshfski served as Chair, Section on Management Science and Policy Analysis, American Society for Public Administration. Professor Erwin Schwella is Professor and Director of the School of Public Management, University of Stellenbosch, Bellville, South Africa. He has published widely in academic journals and is co-author of two texts published in South Africa, Public Resource Management (Juta & Co, Kenwyn ) and Public Management (Juta & Co, Kenwyn).

Introduction - Kathe Callahan, Dorothy Olshfski, and Erwin Schwella Case 1 Parking Tickets and School Bonds - Suzanne J. Piotrowski Case 2 The Education of the Police Commissioner - Erwin Schwella Case 3 Community Outreach Chaos - Kathryn Hammond Case 4 Performance Reports - Karel van der Molen and Belinda Van Wyk Case 5 The Price of Rebuilding a War-Torn Town - Bojana Blagojevic Case 6 University Games - Helen Paxton Case 7 Redevelopment and the Community - Mark Swilling Case 8 Reporting the Local News - Terence J. Reidy Case 9 Returning Home to Serve - Frederic Bogui Case 10 Computer Problems at the Library - Ray Schwartz Case 11 Getting Support for Good Works - Janna Ataiants Case 12 An Office Romance - RaJade Berry Case 13 Moving Up in the Organization - Belinda Van Wyk Case 14 Training Grant Decisions - Richard Blake and Paulette Laubsch Case 15 Getting the Staff On Board - Kamal Chavda Case 16 Starting the New Job - Jessica de Koninick Case 17 Friendships and the Job - Myung Jean Chun Case 18 The Workplace of Doom - Willa Bruce Comments - Parking Tickets and School Bonds - Mel Dubnick Comments - Parking Tickets and School Bonds - Yilin Hou Comments - Parking Tickets and School Bonds - Babette Smit Comments - The Education of the Police Commissioner - Richard C. Kearney Comments - The Education of the Police Commissioner - Rosanne Manghisi Comments - The Education of the Police Commissioner - Nancy Soper DuBro Comments - Community Outreach Chaos - Cheryl Simrell King Comments - Community Outreach Chaos - Lyle Wray Comments - Community Outreach Chaos - Kaifeng Yang Comments - Performance Reports - Maria P. Aristigueta Comments - Performance Reports - Andrew Bednarek Comments - Performance Reports - Harry J. Hayes Comments - The Price of Rebuilding a War-Torn Town - Eve Annecke Comments - The Price of Rebuilding a War-Torn Town - Phil Morgan Comments - The Price of Rebuilding a War-Torn Town - Lyuba Palyvoda Comments - University Games - Jacques Bojin Comments - University Games - Fanie Cloete Comments - University Games - Susan Morley Comments - Redevelopment and the Community - Jennifer and Derick Brinkerhoff Comments - Redevelopment and the Community - Vache Gabrielian Comments - Redevelopment and the Community - Adriaan Schout Comments - Reporting the Local News - Steve Adubato Comments - Reporting the Local News - I. H. Meyer Comments - Reporting the Local News - Susan C. Paddock Comments - Returning Home to Serve - Valiant Clapper Comments - Returning Home to Serve - Robert Cunningham Comments - Returning Home to Serve - Andi Zhamierashvili Comments - Computer Problems at the Library - Jonathan Justice Comments - Computer Problems at the Library - Gail Kenny Comments - Computer Problems at the Library - Sarmistha Rina Majumdar Comments - Getting Support for Good Works - Koen M. Becking Comments - Getting Support for Good Works - Peter F. Haruna Comments - Getting Support for Good Works - Jyl Josephson Comments - An Office Romance - Alma Joseph Comments - An Office Romance - Changhwan Mo Comments - An Office Romance - Meredith Newman Comments - Moving Up in the Organization - Janet Foley Orosz Comments - Moving Up in the Organization - Yusuf Sayed Comments - Moving Up in the Organization - Naomi Wish Comments - Training Grant Decisions - Hedy Isaacs Comments - Training Grant Decisions - Willy McCourt Comments - Training Grant Decisions - Ethel Williams Comments - Getting the Staff On Board - Tao Hoe Eom Comments - Getting the Staff On Board - Ray Gonzales Comments - Getting the Staff On Board - Ton van der Wiel Comments - Starting the New Job - Domonic A. Bearfield Comments - Starting the New Job - Jon Foster Pedley Comments - Starting the New Job - Navdeep Mathur Comments - Friendships and the Job - Seok-Hwan Lee Comments - Friendships and the Job - Carl W. Nelson Comments - Friendships and the Job - Francine Widrich Comments - The Workplace of Doom - Raphael J. Caprio Comments - The Workplace of Doom - Annie Hondeghem Comments - The Workplace of Doom - Andrea Quarantillo Index About the Editors