Handbook of Counselling in Organizations

Michael Carroll, Ph.D. is a Chartered Counselling Psychologist. He is an accredited Executive Coach and an accredited Supervisor of Executive Coaches with APECS (Association for Professional Executive Coaches and Supervisors). Michael is Visiting Industrial Professor in the Graduate School of Education, University of Bristol and the winner of the 2001 British Psychological Society Award for Distinguished Contributions to Professional Psychology. Michael works with individuals, teams and organizations specializing in the theme of learning and wellbeing. He supervises, coaches and trains nationally and internationally and works within the private and public spheres. He runs the Centre for Supervision Training. He has trained in, written about and researched supervision for over 30 years, both supervising and being supervised. He has written, co-written and edited 10 book including the following Training Counselling Supervisors: Strategies, Methods, Techniques (Edited with Elizabeth Holloway, Sage:1999); Counselling Supervision in Context (Edited with Elizabeth Holloway: Sage: 1999), The Handbook of Counselling in Organisations (Edited with Michael Walton: Sage, 1997), Counselling Supervision: Theory, Skills and Practice (Sage, 1996); Workplace Counselling (Sage, 1996).

Introduction - Michael Carroll and Michael Walton PART ONE: MODELS OF COUNSELLING IN ORGANIZATIONS Counselling in Organizations - Michael Carroll An Overview Models of Counselling in Organizations - Andrew Bull Internal Counselling Provision for Organizations - Noreen Tehrani On Being a Chameleon - A Freelance Workplace Counsellor's Perspective - Geetu Orme External Counselling Provision for Organizations - Michael Reddy PART TWO: UNDERSTANDING ORGANIZATIONS AND COUNSELLING PROVISION Organization Culture and Its Impact on Counselling - Michael Walton The Counselling Consultant's Role in Assessing Organizations for Counselling - Mich[gr]ele Deverall Counselling as a Form of Organizational Change - Michael Walton PART THREE: INTRODUCING COUNSELLING INTO ORGANIZATIONS Educating the Organization to Receive Counselling - Michael Carroll Managing the Counselling Process in Organizations - John Towler Ethical Issues in Counselling in Organizations - Catherine Shea and Tim Bond Evaluating and Auditing Workplace Counselling Programmes - Carolyn Highley-Marchington and Cary L Cooper PART FOUR: RESEARCH INTO COUNSELLING IN ORGANIZATIONS Building Bridges - Catherine Carroll A Study of Employee Counsellors in the Private Sector Counselling Skills Training for Managers in the Public Sector - Peter Martin Stress and the EAP Counsellor - Annette Greenwood An Evaluation of Employee Assistance and Workplace Counselling Programmes in the UK - Carolyn Highley-Marchington and Cary L Cooper Plastering Over the Cracks? A Study of Employee Counselling in the NHS - Helen Fisher PART FIVE: ISSUES FOR COUNSELLORS IN ORGANIZATIONS Line Management and Counselling - John Nixon Developing Training for Organizational Counselling - Eileen Pickard Supervision for Counsellors in Organizations - Brigid Proctor

`The contributors to this handbook read like a "who's who" in work counselling... what the editors have achieved is a level of analysis and debate around the question "what is different about counselling in organizations" which demands that the issue be taken seriously both by the "counselling establishment" and by organizations which employ or use counsellors.... Whether you are an experienced counsellor grappling with organizational issues, embarking on work counselling training or a manager interested in this area, this is a "must buy" volume' - Counselling at Work `This is an excellent resource not only for academics and practitioners, for counsellors and managers, but for all those people with a commitment to developing effective organizations. It provides a blueprint for the development of learning organizations capable of renewal and growth like the people within them' - Counselling, The Journal of the British Association for Counselling `A comprehensive study of what organizations and counsellors are, and what they should be asking themselves about the practice of counselling as it relates to organizational settings.... For managers who are concerned with employee welfare, for personnel or HR departments and perhaps also for some training departments, this handbook will be an extremely valuable reference book... [which] provides a powerful insight into the topic of organizational counselling written by a panel of highly experienced practitioners' - IT Training `Anyone looking for a round-up of counselling experts' current thinking on workplace counselling would do well to read this book, which draws on a wealth of expertise from 19 academics and practising counsellors. The book's central theme is the interface between the client, the organization and the counsellor employed by the organization.... This handbook is detailed enough and asks sufficiently intelligent questions to be of interest to those with existing knowledge of the field. But it makes no assumptions that the reader will come armed with previous knowledge - its clarity, numerous examples and references make it equally suitable for those who are starting from scratch but who aim to have a thorough understanding of pertinent issues surrounding workplace counselling by the time they finish this book. It is highly accessible while being practical' - Personnel Today `A welcome addition to the small but developing literature on counselling in the organizational context. A growing number of counsellors and therapists work for commercial, industrial and public organizations as full-time, part-time and associates. EAP schemes are rapidly growing. Therefore an exploration of the interface between therapy client, the therapist/counsellor and the organization is important... the book should be useful for the counsellor in organizations who wants to have questions about his/her role raised' - Journal of the National Association for Psychotherapists ". . . the editors have produced a worthwhile contribution. The volume is full of sound advice and evidence of reflective practice." -- David Lane