Experiencing Human Resource Management

Chris started his working life as an apprentice at Longbridge car plant in the heady days of industrial strife at British Leyland. Following this, he worked for a Christian charity, for British Telecom as an occupational psychologist, before heading up management development for Rank Xerox (UK) in the late 80s. Since then he has taught HRM at Masters level at the Open University, Birkbeck College (University of London) and now at Birmingham University. As a longstanding associate of ASK (Europe), he advises on and runs leadership development programmes for organisations of various sizes in diverse sectors. He has a doctorate in Industrial Management and is a Chartered Occupational Psychologist.

Foreword - John Monks PART ONE:INTRODUCTION Experiencing HRM - Timothy Clark, Denise Skinner and Christopher Mabey The Importance of the Inside Story The Morality of HRM - Karen Legge PART TWO: QUALITY AND CULTURE CHANGE PROGRAMMES Empowerment through Quality Management - Chris Rees Employee Accounts from Inside a Bank, a Hotel and Two Factories Total Quality Management - Linda Glover and Deborah Fitzgerald Moore Shop Floor Perspectives Changing Corporate Culture - Graeme Martin, Phil Beaumont and Harry Staines Paradoxes and Tensions in Local Authority PART THREE: THE PERCEIVED IMPACT OF HRM ON PRODUCTIVITY AND PERFORMANCE Training and Development at an Agro Chemical Plant - Jason Heyes View from the Bridge and Life on Deck - Aisling Kelly and Kathy Monks Contrasts and Contradictions in Performance-Related Pay Culture Change within a Regional Business Network - Julia Connell and Suzanne Ryan PART FOUR: HRM PROVIDING CHOICES AND OPPORTUNITIES Strategic Integration and Industrial Relations in Greenfield Sites - Patrick Gunnigle and Michael Morley From Public Sector Employees to Portfolio Workers - Mary Mallon Pioneers of New Careers? Diversity Climates and Gendered Cultures - Paul Iles, Elisabeth Wilson and Deborah Hicks-Clarke A Cross Sector Analysis A Trail of Clues for Graduate Trainees - Diane Preston and Cathy Hart Inside or Outside HRM? Lateral Learning in Two Voluntary Sector Organizations - Rona S Beattie and Marilyn McDougall PART FIVE: CONCLUSION Getting the Story Straight - Christopher Mabey, Timothy Clark and Denise Skinner

`The case studies in this book are wide and varied, and together comprise a fascinating picture of HRM in practice. There is a need to understand HRM techniques as they have been and are being applied... these essays will help that process of understanding' - John Monks (from the Preface) `This book offers some interesting and challenging thoughts on the effectiveness of HRM...an interesting introduction to HRM students hoping to aquire knowledge' - International Journal of Selection and Assessment `For many teaching and researching HRM and associated subjects this will be a valuable and timely book. The collection of case studies that form its core will act as a valuable resource and counterweight to much managerialist literature in the area' - Management Learning