Emotion in Organizations 2/e

Stephen Fineman is Professor of Organizational Behaviour, School of Management, University of Bath CONTRIBUTORS' AFFILIATIONS OUTSIDE NORTH AMERICA: Gillian Bendelow University of Warwick Karen P Harlos University of Otago, Dunedin Avraham N Kluger The Hebrew University of Jerusalem Berry Mayall University of London Anat Rafaeli Faculty of Industrial Engineering and Management, Technion, Haifa Varda Wasserman The Hebrew University of Jerusalem

Emotional Arenas Revisited - Stephen Fineman PART ONE: EMOTIONAL TEXTURES Narratives of Compassion in Organizations - Peter J Frost et al Feelings at Work - Lloyd E Sandelands and Connie J Boudens Relational Experiences and Emotion at Work - Vincent R Waldron Emotion Metaphors in Management - Kathleen J Krone and Jayne M Morgan The Chinese Experience PART TWO: APPROPRIATING AND ORGANIZING EMOTION Commodifying the Emotionally Intelligent - Stephen Fineman Bounded Emotionally in the Body Shop - Joanne Martin and Kathy Knopoff and Christine Beckman Aesthetic Symbols as Emotional Clues - Varda Wasserman, Anat Rafaeli and Avi Kluger PART THREE: WORKING WITH EMOTION If Emotions Were Honoured - Debra E Meyerson A Cultural Analysis Emotional Labour and Authenticity - Blake E Ashforth and Marc A Tomiuk Views from Service Agents Ambivalent Feelings in Organizational Relationships - Michael G Pratt and Lorna Doucet A Detective's Lot - Robert Jackall Contours of Morality and Emotion in Police Work How Children Manage Emotion at School - Gillian Bendelow and Berry Mayall Emotions and Injustice in the Workplace - Karen P Harlos and Craig C Pinder PART FIVE: EPILOGUE Concluding Reflections - Stephen Fineman

`This is an insightful book, showing, as it does, how organizational behaviour is so often bound with and affected by different emotions. [It] offers an in-depth understanding of the dynamics at work within organizations, but also offers ways forward for new researchers. [A]n original contribution to the area of occupational psychology. The book is appropriate for people who want to study organizational behaviour and occupational psychology. It is thought-provoking and practical' -Profbooks.com Reviews