PART ONE: WHAT PEER MEDIATION IS AND HOW TEACHERS, COUNSELORS, AND ADMINISTRATORS CAN DEVELOP THEIR PROGRAMS Overview and History Step One Involving Faculty and Students PART TWO: HOW TEACHERS, COUNSELORS, AND ADMINISTRATORS CAN IMPLEMENT AND EVALUATE THEIR MEDIATION PROGRAMS Step Two Selecting and Training of Mediators Step Three Getting Started Step Four The Referrals Process Step Five Follow-Up to Training