Managing Conversations With Hostile Adults

Georgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago, Illinois. She has been an educator for over 25 years She has been a teacher, assistant principal, principal, and assistant superintendent. Dennis R Pollack is a clinical psychologist in Spokane, Washington. Before starting his private practice, he was a psychology professor at Illinois State and Gonzaga universities. He is a nationally recognized clinical and voactional expert who speaks and writes regularly in the fields of both psychology and education.

Defusing the Angry Screamer Dealing with Public Humiliation Handling Parents with Blinders Neutralizing One Under the Influence of Drugs or Alcohol Refusing to Be Coerced Confronting a Colleague Who Steals Your Work Surviving a False Sexual Accusation Curbing the School Gossip Reversing a Non-Supportive Action What Works The 15 Most Often-Used Strategies When Engaged in Difficult, Frustrating and Hostile Conversations

"Excellent examples provided to illustrate each point. A good balance between research and practical solutions." -- John Bruno, Ph.D.