List of Illustrations List of Figures List of Tables Preface Abbreviations Introduction Part I: Historical Overview 1 Germania: Origins and Progress to World War I2 Retreat: The German Problem and Its Painful Resolution 3 Boom and Bust 4 Good Times, Hard Times in the Postwar Era Part II: Product, Distribution, and Expense Management 5 Product Development: The Actuarial Problem and Individual Insurance 6 Product Development: Group, Bene?ts, and Reinsurance 7 Spreading the Word 8 Selling Insurance 9 Administration: Process and People 10 Managing Administrative Expenses: Regionalization and Automation 11 Burdens of Corporate Citizenship: Regulation and TaxesPart III: Investments 12 Investing the Premiums: Asset Management to the Mid-Twentieth Century 13 Flexibility and Quality: George Conklin's Legacy Part IV: Mutuality and Performance14 Swimming against the Tide Appendix Notes Bibliography Index About the Authors