CMSA's Integrated Case Management

Rebecca Perez, MSN, RN, CCM, FCM is an experienced Registered Nurse with a masters degree in nursing, is a Certified Case Manager, a member of the Omega Gamma Chapter of Sigma Theta Tau International Nursing Honor Society, Capella University National Society of Leadership and Success, and a member of the National Quality Forum Leadership Consortium. Her most recent works are primary author for Case Management Society of America Integrated Case Management: A manual for Case Managers by Case Managers, Second Edition, CMSAs Case Management Adherence Guide 2020, CMSAs Case Management Adherence and Transition of Care Guide for Clostridiodes difficile, and CMSAs Case Management Adherence and Transitions of Care Guide for Hepatic Encephalopathy. She is the author of numerous professional articles and resources for CMSA, and speaker on case management topics. She is the Senior Manager of Education for CMSA and Executive Director for the Case Management Society Foundation. She was recently awarded a Fellow in Case Management designation.

SECTION I: THE ROLE OF INTEGRATED CASE MANAGEMENT IN ADDRESSING COMPLEXITYChapter 1: Defining Healthcare Complexity Chapter 2: The Mechanics of an Integrated Case Management Approach Chapter 3: The Interaction of Medical and Behavioral Conditions SECTION II: STRATEGIES FOR PATIENT ENGAGEMENT AND RETENTION Chapter 4: Communication Methods and Techniques Chapter 5: Building Relationships Chapter 6: Patient/Person-Centered Care Chapter 7: Addressing Social Determinants Chapter 8: Addressing Health Inequities SECTION III: ADDRESSING COMPLEX PATIENT POPULATIONS USING AN INTEGRATED CASE MANAGEMENT APPROACH Chapter 9: Common Physical and Mental Health Conditions Chapter 10: Assessing the Adult Patient Through Application of the Integrated Case Management Complexity Assessment Grid Chapter 11: Assessing the Pediatric Patient Using the Integrated Case Management Complexity Assessment Grid Chapter 12: Targeted Care Planning and Care Transitions SECTION IV: SPECIALTY POPULATIONS Chapter 13: Trauma Survivors: Trauma Informed Care Chapter 14: Children with Special Healthcare Needs Chapter 15: Integrated Case Management for Veterans Chapter 16: Maternal Child Health SECTION V: INTERDISCIPLINARY TEAMS AND USING ICM TO IMPROVE OUTCOMES Chapter 17: Composition, Roles, and Functions in Value-based Reimbursement Models Chapter 18: The Integrated Case Management Complexity Assessment Grid as An Outcome Measure APPENDICES Appendix A: CMSAs Definition of Professional Case Management and the Standards of Professional Case Management Practice Appendix B: Interdisciplinary Case Management Team Appendix C: Triggers for Integrated Case Management Intervention Appendix D: Integrated Case Management Complexity Assessment Grid (ICM-CAG) Appendix E: Adult Integrated Case Management Complexity Grid Elements and Rating Scales Appendix F: Pediatric Integrated Case Management Complexity Grid Appendix G: Pediatric Integrated Case Management Complexity Grid Elements and Rating Scales Appendix H: ICM-CAG Scoring Sheet Appendix I: PIM-CAG Scoring Sheet Appendix J: Definition of Terms Appendix K: Abbreviations Appendix L: Suggested Scripted Interview Questions Appendix M: VA Affairs Integrated Case Management Standards of Practice Appendix N: Emotional Intelligence Questionnaire