Preface Part I: Quasi-Birth-and-Death Processes. Chapter 1: Examples Part II: The Method of Phases. Chapter 2: PH Distributions Chapter 3: Markovian Point Processes Part III: The Matrix-Geometric Distribution. Chapter 4: Birth-and-Death Processes Chapter 5: Processes Under a Taboo Chapter 6: Homogeneous QBDs Chapter 7: Stability Condition Part IV: Algorithms. Chapter 8: Algorithms for the Rate Matrix Chapter 9: Spectral Analysis Chapter 10: Finite QBDs Chapter 11: First Passage Times Part V: Beyond Simple QBDs. Chapter 12: Nonhomogeneous QBDs Chapter 13: Processes, Skip-Free in One Direction Chapter 14: Tree Processes Chapter 15: Product Form Networks Chapter 16: Nondenumerable States Bibliography Index.

