Management Fundamentals - International Student Edition 9/e

Robert N. Lussier is a professor of management at Springfield College and taught management for more than 35 years. He is a prolific writer, with more than 500 publications to his credit. His articles have been published in the Academy of Entrepreneurship Journal, Business Horizons, Entrepreneurship Theory and Practice, Family Business Review, Journal of Business Strategies, Journal of Management Education, Journal of Small Business Management, Journal of Small Business Strategy, SAM Advanced Management Journal, and several others. He also has a human resources management textbook (with John Hendon) published by SAGE and other textbooks. More than two million people globally have used his textbooks, earning him an unsurpassed national and international reputation as an author and keynote speaker. Dr. Lussier is the founder of Publish Don't Perish (www.publishdonotperish.com) and through contact, his Publish Don't Perish: The Top Secrets to Get Published book, and workshops has helped hundreds of institutions and individuals in 80-plus countries get published. His presentations inspire comments like: "Bob explains complex business topics in an easy-to-understand language while keeping his audience engaged and spellbound" (Dr. Raj V. Mahto, professor, University of New Mexico) Dr. Lussier also consults to a wide array of commercial and nonprofit organizations. In fact, some of the material in the book was developed for such clients as Baystate Medical Center, Coca-Cola, Friendly's Ice Cream, National Institute of Financial Education, Mead, Monsanto, Smith & Wesson, the Social Security Administration, the Visiting Nurse Association, and YMCAs. Dr. Lussier holds a bachelor of science in business administration from Salem State College, master's degrees in business and education from Suffolk University (AACSB accredited), and a doctorate in management from the University of New Haven (AACSB MBA accredited, prior to doctoral accreditation).

Part I: The Global Management Environment Chapter 1: Management and Its History Why Study Management? What Is a Manager's Responsibility? What Does It Take to Be a Successful Manager? Management Functions Management Roles Differences Among Managers A Brief History of Management Objectives of the Book Trends and Issues in Management In Conclusion Chapter 2: The Environment: Culture, Ethics, and Social Responsibility The Environment Organizational Culture Business Ethics Unethical Behavior Factors That Influence Behavior to Be Ethical or Unethical Guides to Ethical Behavior Managing Ethics Social Responsibility and Sustainability Trends and Issues in Management In Conclusion Chapter 3: Managing Diversity in a Global Environment The Global Environment Ethnocentrism Is Out and "Made in America" Is Blurred Managing Foreign Trade Workplace Diversity and Inclusion Types of Diversity and Managing Diversity Global Diversity Managing Global Business Trends and Issues in Management Part II: Planning Chapter 4: Creative Problem Solving and Decision Making Problem Solving and Decision Making: An Overview Decision-Making Styles The Decision-Making Model Classify and Define the Problem or Opportunity Set Objectives and Criteria Generate Creative and Innovative Alternatives Analyze Alternatives and Select the Most Feasible Plan, Implement the Decision, and Control Using the Decision Making Model Trends and Issues in Management Chapter 5: Strategic and Operational Planning Strategic and Operational Planning Developing the Mission and Analyzing the Environment Setting Objectives Corporate-Level Strategies Business-Level Strategies Operational-Level Planning Time Management Implementing and Controlling Strategies Trends and Issues in Management Chapter 6: Managing Change, Innovation, and Entrepreneurship Innovation and Change Managing Innovation Managing Change Organizational Development Entrepreneurship Trends and Issues in Management Part III: Organizing Chapter 7: Organizing and Delegating Work Organizational Considerations and Principles Authority Organizational Design Contemporary Organizational Design Job Design Setting Priorities Multitasking Delegating Trends and Issues in Management Chapter 8: Managing Teamwork Group and Team and Performance The Group Performance Model Group Structure Group Process Stages of Group Development and Management Styles Developing Groups Into Teams Managing Meetings Trends and Issues in Management Chapter 9: Human Resources Management The Human Resources Management Process The Legal Environment Harassment, Sexual Harassment, and Workplace Romance Human Resources Planning Attracting Employees Developing Employees Retaining Employees Separating Employees Trends and Issues in Management Appendix: Career Management and Networking Part IV: Leading Chapter 10: Organizational Behavior: Personality, Perception, Attitudes, and Negotiation Organizational Behavior (OB) Thoughts, Self-Confidence, and Self-Esteem Personality Perception Attitudes Shaping OB Foundations Organizational Power and Politics Negotiation Conflict Stress Trends and Issues in Management Chapter 11: Motivating for High Performance Motivation and Performance Content Motivation Theories Process Motivation Theories Reinforcement Theory Combining the Motivation Process and Motivation Theories Motivating Employees With Rewards and Recognition Trends and Issues in Management Chapter 12: Leading With Influence Leadership and Trust Leadership Trait Theory Behavioral Leadership Theories Situational Leadership Theories Contemporary Leadership Theories Trends and Issues in Management Chapter 13: Communication, Information Technology, and Emotional Intelligence Organizational Communication Information Technology and Big Data Types of Information Systems Information Networks The Interpersonal Communication Process and Mindfulness Communication Barriers Message Transmission Channels Sending Messages Receiving Messages Responding to Messages Dealing With Emotions and Emotional Intelligence Criticism Trends and Issues in Management Part V: Controlling Chapter 14: Managing Control Systems, Finances, and People Organizational and Functional Area Control Systems Establishing Control Systems Control Frequency and Methods Financial Controls: The Master Budgeting Process Managing People Trends and Issues in Management Chapter 15: Operations, Quality, and Productivity Operations Classifying Operations Systems Designing Operations Systems Managing Operations Systems and the Supply Chain Productivity and the Balanced Scorecard Trends and Issues in Management Glossary Notes Author Index Company Index Subject Index