Deliverology 101

Preface Acknowledgments About the Authors How to Read This Field Guide Executive Summary 1. Develop a Foundation for Delivery 1A. Define Your Aspiration 1B. Review the Current State of Delivery 1C. Build the Delivery Unit 1D. Establish a Guiding Coalition 2. Understand the Delivery Challenge 2A. Evaluate Past and Present Performance 2B. Understand Drivers of Performance and Related System Activities 3. Plan for Delivery 3A. Determine Your Reform Strategy 3B. Set Targets and Trajectories 3C. Produce Delivery Plans 4. Drive Delivery 4A. Establish Routines to Drive and Monitor Performance 4B. Solve Problems Early and Rigorously 4C. Sustain and Continually Build Momentum 5. Create an Irreversible Delivery Culture 5A. Build System Capacity All the Time 5B. Communicate the Delivery Message 5C. Unleash the "Alchemy of Relationships" Frequently Asked Questions Glossary Appendix A1 Delivery Capacity Review Rubric Appendix A2 Assessment Framework Used by the Prime Minister's Delivery Unit References Index

"Michael Barber has made a unique contribution to education reform by focusing firmly on how to get it done-delivery-as well as what to do. This book outlines steps that will enable courageous education leaders around the country to execute their plans and bridge the gap between hope and reality." -- Joel Klein, Former Chancellor "No one knows system reform better than Sir Michael Barber. No one delivers it better-up close and practical. His delivery contains bold, inspiring, crystal clear ideas, never more timely than today. A must read for reformers at all levels of the system." -- Michael Fullan, Professor Emeritus "Michael Barber's pioneering work as head of my Delivery Unit helped ensure real progress, not just with our education reforms, but with healthcare and policing too. It attracted worldwide attention. This guide distills the wisdom he gained at that time and has refined since. I strongly recommend it." -- Tony Blair, Former UK Prime Minister 1997-2007