Conducting Online Surveys 2/e

Valerie M. Sue is a senior manager at Kaiser Permanente (KP). She manages a range of projects for KP's Market Strategy and Sales Operations Department and provides data visualization consultation to KP executives and staff. Prior to joining KP, Sue was an associate professor of communication at California State University, East Bay. At CSU, East Bay she taught communication theory, research methods, survey research, statistics, and was the director of the Communication Department's graduate program. She has authored numerous journal articles, book chapters, and an online survey methods text. Sue earned a PhD in Communication from Stanford University. Lois A. Ritter is an assistant professor in the Nursing and Health Sciences Department at California State University, East Bay and a consultant in public health and education. She teaches courses in community health and research methods and has extensive experience in program planning and evaluation. She earned a doctorate in education from the University of San Francisco, and three masters degrees in health science, anthropology, and health care administration. Her research interests are in health information technology and community and multicultural health.

Chapter 1. Introduction Chapter 2. Planning the Digital Survey Chapter 3. Sampling Chapter 4. Writing Survey Questions Chapter 5. Designing and Developing the Survey Instrument Chapter 6. Conducting the Survey Chapter 7. Processing and Analyzing the Survey Data Chapter 8. Reporting the Survey Results Chapter 9. Concluding Comments Appendix A: American Association for Public Opinion Research, Code of Ethics Appendix B: Commonly Used Survey Questions