Foreword Preface Acknowledgments About the Authors Introduction I. Getting Work Done 1. Building Effective Groups 2. Understanding Group Roles 3. Examining Decision Making 4. Creating Focused Agendas II. Developing Collaborative Communities 5. Forming Smarter Groups 6. Learning the Way Groups Talk 7. Challenging Mental Models 8. Working With Conflict III. Developing a Sense of Community 9. Becoming a Self-Directed Group 10. Enhancing Energy Sources IV. Developing Facilitation Skills 11. Developing Facilitation Skills 12. Learning the Language of Facilitation 13. Intervening Successfully 14. Setting up the Room Conclusion Appendix A: Large Group Room Configurations Appendix B: Sample Inventory Appendix C: Seven Norms of Collaboration: A Supporting Toolkit Index