Voluntary and Non-Profit Management

Stephen P Osborne is Professor of International Public Management in the University of Edinburgh Business School, Scotland. He has worked as an academic for over twenty years and before that had fifteen years experience as a public service professional and manager. Professor Osborne's work over the past twenty years has focused upon three areas - the management of voluntary and non-profit organisations, innovation in public services, and public services reform. He is Director of the Centre for Public services Research in the Business School and Dean for Quality Assurance in the College of Humanities and Social sciences at the University of Edinburgh. He has published extensively in academic journals over his career and edits the journal Public Management Review. He was the founding president of the International Research Society for Public Management. In the past he has been chair of the Public and Nonprofit Division of the Academy of Management, a member of the Executive Board of the Public Management Research Association, and a member of the Steering Group for the Third Sector Special Interest Group of the European Group for Public Administration.

VOLUME ONE: KEY CONCEPTS AND THEMES PART ONE: DEFINING THE VOLUNTARY AND NON-PROFIT SECTOR Social Origins of Civil Society - Lester Salamon and Helmut Anheier Explaining the Non-Profit Sector Cross-Nationally A Strategic Unity - Pete Alcock Defining the Third Sector in the United Kingdom PART TWO: THEORIES OF THE VOLUNTARY AND NON-PROFIT SECTOR Overall Evaluation of Economic Theories - Richard Steinberg The Sociology of Non-Profit Organizations and Sectors - P DiMaggio and Helmut Anheier PART THREE: ALTERNATIVE FORMS OF VOLUNTARY AND NON-PROFT ORGANIZATIONS Quangos - Carsten Greve et al What's in a Name? Defining Quangos from a Comparative Perspective Mixed Welfare Systems and Hybrid Organizations - Adalbert Evers Changes in the Governance and Provision of Social Services Towards a Social Capital Theory of Co-Operative Organizations - Vladislav Valentinov An Organizational Ecology of National Self-Help/Mutual-Aid Organizations - Matthew Archibald Mission Impossible? Defining Non-Governmental Organizations - Kerstin Martens PART FOUR: SOCIAL CAPITAL AND CIVIL SOCIETY Tuning in, Tuning out - Robert Putnam The Strange Disappearance of Social Capital in America Bowling Alone - Steven Durlauf A Review Essay Social Capital - Paul Adler and Seok-Woo Kwon Prospects for a New Concept Civil Society and Social Capital in the United States - Carl Milofsky PART FIVE: ALTRUISM, VOLUNTEERING AND PHILANTHROPY Defining Who Is a Volunteer - Ram Cnaan et al Conceptual and Empirical Considerations Understanding the Volunteer Market - Helen Bussell and Deborah Forbes The What, Where, Who and Why of Volunteering The Growth of Donor Control - Susan Ostrander Revisiting the Social Relations of Philanthropy Philanthropy, Voluntary Association and Governance beyond the State - Angela Eikenberry Giving Circles and Challenges for Democracy VOLUME TWO: KEY MANAGERIAL CHALLENGES, STRATEGIC MANAGEMENT AND MARKETING, AND ACCOUNTABILITY AND PERFORMANCE PART ONE: THE MANAGERIAL CHALLENGES Tools, Techniques and Tightropes - Jan Myers and Ruth Sacks The Art of Walking and Talking Private Sector Management in Non-Profit Organizations, Is It Just a Question of Balance? Challenges in Managing Non-Profit Organizations - Bernd Helmig et al A Research Overview PART TWO: STRATEGIC MANAGEMENT AND MARKETING AND PERFORMANCE Research on Strategic Management in Non-Profit Organizations - Melissa Stone et al Synthesis, Analysis and Future Directions Exploring Strategic Positioning in the United Kingdom Charitable Sector - Celine Chew and Stephen Osborne Emerging Evidence from Charitable Organizations That Provide Public Services Strategy versus Tactics in the Not-for-Profit Sector - Tony Conway A Role for Relationship Marketing? Brand Orientation in the Charity Sector - Philippa Hankinson A Framework for Discussion and Research Results from a Strategic Planning Process Benefits for a Non-Profit Organization - Patricia Alvarez McHatton et al Strategic Performance Measurement and Management in Non-Profit Organizations - Robert Kaplan Mission, Money and Merit - Kersti Krug and Charles Weinberg Strategic Decision-Making by Non-Profit Managers The Development of Strategic Management in the Non-Profit Context - Eric Kong Intellectual Capital in Social Service Non-Profit Organizations PART THREE: ACCOUNTABILITY AND PERFORMANCE Accounting for Something - Jo Cribb Voluntary Organizations, Accountability and the Implications for Government Funders Performance Management and Accountability in Complex Programmes - Stephen Osborne et al The Economics of Performance Management in Non-Profit Organizations - Gerhard Speckbacher Negotiating Accountability - Sonia Ospina et al Managerial Lessons from Identity-Based Non-Profit Organizations VOLUME THREE: HUMAN RESOURCE MANAGEMENT, THE ROLE OF BOARDS AND FUNDRAISING PART ONE: MANAGING PEOPLE WITHIN VNPOS Social Enterprises: A Multi-level Framework of the Innovation Adoption Process - D Kirkman Managing Volunteers in Public-Serving Non-Profits The Human Resource Function in Purchaser-Provider Relationships - Ian Cunningham Insights from the United Kingdom voluntary Sector Strategic Human Resources Management in Non-Profit Organizations - Chao Guo et al Staffing, Retention and Government Funding - Kunle Akingbola The Canadian Red Cross Mission Attachment and Satisfaction as Factors in Employee Retention - William Brown and Carlton Yoshioka A Job to Believe in - Dennis Nickson et al Recruitment in the Scottish Voluntary Sector Influences on the Architecture of Human Resource Management in Non-Profit Organizations - Hans-Gerd Ridder and Alina McCandless An Analytical Framework Leadership and Management - Tim Dartington Oedipal Struggles in Voluntary Organizations Developing Relationship Marketing in the Voluntary Sector - Helen Bussell and Deborah Forbes PART TWO: THE ROLE OF THE BOARD Board Practices of Especially Effective and Less Effective Local Non-Profit Organizations - Robert Herman and David Renz Exploring the Association between Board and Organizational Performance in Non-Profit Organizations - William Brown Behavioural Orientations of Non-Profit Boards as a Factor in Entrepreneurial Performance - Susan Coombes et al Does Governance Matter? PART THREE: FUNDRAISING Strategic Positioning and the Financing of Non-Profit Organizations - Peter Frumkin and Mark Kim Is Efficiency Rewarded in the Contributions Marketplace? Causes and Consequences of Donor Perceptions of the Quality of the Relationship Marketing Activities of Charitable Organizations - Roger Bennett and Anna Barkensjo No Logo? No Way - Helen Stride and Stephen Lee Branding in the Non-Profit Sector Service Blueprinting: A Potential Tool for Improving Cause-Donor Exchanges - Michael Jay Polonsky and Romana Garma Trust and Relationship Commitment in the United Kingdom Voluntary Sector - Adrian Sargeant and Stephen Lee Determinants of Donor Behavior The Impact of Brand Orientation on Managerial Practice - Philippa Hankinson A Quantitative Study of the United Kingdom's Top 500 Fundraising Managers How Fundraising Is Carried out in United States Non-Profit Organizations - Mark Hager et al VOLUME FOUR: VNPOs AND THE PROVISION OF PUBLIC SERVICES PART ONE: VNPO AND GOVERNMENT Of Market Failure, Voluntary Failure and Third-Party Government - Lester Salamon Toward a Theory of Government-Non-Profit Relations in the Modern Welfare State Alternative Models of Government-Non-Profit Sector Relations - Dennis Young Theoretical and International Perspectives Successful Collaboration between the Non-Profit and Public Sectors - Mary Shaw Reformulating Wolfenden? The Roles and Impact of Local Development Agencies in Supporting Voluntary and Community Action in the United Kingdom - Stephen Osborne The Changing Relationship between Non-Profit Organizations and Public Social Service Agencies in the Era of Welfare Reforms - Michael Austin The Purpose (and Perils) of Government-Non-Profit Partnership - Beth Gazley and Jeffrey Brudney The 'Human' Touch? Voluntary Organizations as Rescuers of Social Policy? - Kaspar Villadsen Protest or Partnership? The Voluntary and Community Sectors in the Policy Process - Gary Craig and Marilyn Taylor PART TWO: DELIVERING PUBLIC SERVICES Voluntary Agencies and the Contract Culture - Ralph Kramer Dream or Nightmare? Transforming Public Services - Steven Rathgeb Smith Contracting for Social and Health Services in the United States Citizens and Co-Production of Welfare Services - Victor Pestoff Changes in the Governance and Provision of Social Services A Conceptual Model Exploring the Dynamics of Government-Non-Profit Service Delivery - Sunsook Cho and David Gillespie The Marketization of the Non-Profit Sector - Angela Eikenberry and Jodie Kluver Civil Society at Risk? The Once and Future Pioneers? The Innovative Capacity of Voluntary Organizations and the Provision of Public Services: A Longitudinal Approach - Stephen Osborne et al Governance and Competition - Mark Considine The Role of Non-Profit Organizations in the Delivery of Public Services Human Services and the Voluntary Sector - David Billis Towards a Theory of Comparative Advantage PART THREE: SOCIAL ENTERPRISE AND ENTREPRENEURSHIP Social Enterprise - Giulia Galera and Carlo Borzaga An International Overview of Its Conceptual Evolution and Legal Implementation Social Entrepreneurship - Gillian Sullivan Mort, Jay Weerawardena and Kahonia Carnegie Towards Conceptualization Conceptions of Social Enterprise and Social Entrepreneurship in Europe and the United States - Jacques Defourny and Marthe Nyssens Convergences and Divergences