Susan Wallace is Professor of Continuing Education at Nottingham Trent University. She previously taught for ten years in Further Education and has worked in a local authority advisory role for post-16 education. She is the author of a number of books, including Teaching, Tutoring and Training in the Lifelong Learning Sector and Managing Behaviour in the Lifelong Learning Sector.

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Introduction Why Are They Here? Students Talking Where Do We Start? The Rule Book Great Expectations Breaking Out Putting the Flags Out Teachers Talking 14-19 Learners Behaviour Theory