Introduction Who are counsellors and helpers? What are basic counselling skills? Helpers and helpees as diverse persons What you bring to counselling and helping The helping relationship The helping process Specific counselling skills Understanding the internal frame of reference Showing attention and interest Paraphrasing and reflecting feelings Starting, structuring and summarizing Asking questions Monitoring Offering challenges and feedback Self-disclosing Managing resistances and making referrals Facilitating problem solving Coaching, demonstrating and rehearsing Improving helpees' self-talk Improving helpees' rules Improving helpees' perceptions Negotiating homework Conducting middle sessions Ending helping Further considerations Introduction to relaxation Managing crises Ethical issues and dilemmas Multicultural and gender aware helping Getting support and being supervised Becoming more skilled Appendix 1 Annotated bibliography Appendix 2 Professional associations in Britain, Australia and America