Human Resource Management in Public Service 6/e

Evan M. Berman is Professor of Public Management and Director of Internationalization at Victoria University of Wellington, School of Government. Prior, he was the Huey McElveen Distinguished Professor at Louisiana State University. His areas of expertise are human resource management, public performance, local government, and public governance in Asia. He is past Chair of the American Society for Public Administration's Section of Personnel and Labor Relations. He has over 125 publications and 12 books, including People Skills At Work (CRC Press, 2011), Essential Statistics for Public Managers and Policy Analysts, Third Edition (CQ Press, 2012), and a trilogy of books on Public Administration in Asia (2010, 2011, 2013, CRC Press). He has published in all major journals of the discipline, is Senior Editor of Public Performance & Management Review, a Distinguished Fulbright Scholar, past University Chair Professor at National Chengchi University (Taipei, Taiwan), and a former policy analyst with the National Science Foundation. James S. Bowman is a professor of public administration at the Askew School of Public Administration and Policy, Florida State University. Noted for this work in ethics and human resource management, Dr. Bowman is author of over 100 journal articles and book chapters, as well as editor of six anthologies. He is co-author of The Professional Edge: Competencies in Public Service (2nd ed., Sharpe, 2010) and Public Service Ethics: Individual and Institutional Responsibilities (CQ Press, 2015). For nearly two decades, he served as editor-in-chief of Public Integrity, a journal owned by the American Society for Public Administration. A past National Association of Schools of Public Affairs and Administration Fellow, as well as a Kellogg Foundation Fellow, he has experience in the military, civil service, and business. Jonathan P. West is a professor and chair of political science and director of the graduate public administration program at the University of Miami. His research interests include ethics, public administration, and human resource management. He has published over 100 peer-reviewed articles and book chapters as well as nine books. He is co-author of Public Service Ethics: Individual and Institutional Perspectives (CQ Press, 2015) American Politics and the Environment (2nd. Ed., SUNY Press, 2015) and The Professional Edge: Competencies in Public Service (2nd ed., Sharpe, 2010.) For nearly two decades he has been managing editor of the Public Integrity journal. He served as a Captain in the U.S. Army as a management analyst in the Office of the Surgeon General. Montgomery Van Wart is a professor at California State University San Bernardino and a visiting professor at the University of Hong Kong. His publications include nine books and a substantial number of articles in the leading journals in his field. His most recent book is Leadership and Culture: Comparative Models of Top Civil Servant Training, with Hondeghem and Schwella (Palgrave Macmillan, 2015). His research areas are administrative leadership, human resource management, training and development, administrative values and ethics, organization behavior, and general management. He also serves on numerous editorial boards and as the Associate Editor for Public Productivity & Management Review. As an instructor, he has spent as much time teaching and facilitating programs for executives and managers in public agencies as he has teaching graduate students. His training programs have been for individuals in all levels of government in the United States and executives and elected officials from foreign countries.

Preface Acknowledgements Introduction Managing People The Paradox Puzzle Pathways Through Paradoxes: Carpe Diem Key Terms References Part I. Context and Challenges 1. The Public Service Heritage: People, Process, and Purpose A Day in the Life of Maria Hernandez Some Challenges in Getting and Managing the Right People Some Basic Definitions The Structure and Role of Human Resource Departments Historical and Institutional Context Reforming Government in the Clinton, Bush, Obama, and Trump Years Human Resource Management Principles Ethics and Moral Management Summary and Conclusion Key Terms Exercises Notes References 2. Legal Rights and Responsibilities: Laws Governing the Workplace The Foundations of Employment Law The Employment Relationship Balancing Employer, Employee, and Societal Interests Privacy Issues Pre-employment Investigations: Truth, Personality, Health, Credit, and Criminal Records Discrimination Summary and Conclusion Key Terms Exercises Notes References Part II. Processes and Skills: From Start to Finish 3. Recruitment: From Passive Posting to Social Media Networking Factors in Recruitment: Employer and Applicant Perspectives Recruitment Steps Planning and Approval Position Announcements Recruitment Strategies Enhancing Recruitment Prospects: The Seeker's Perspective Summary and Conclusion Key Terms Exercises Notes References 4. Selection: From Civil Service Commissions to Decentralized Decision Making The Bases and Origin of Selection Criteria in Selecting Selection Tests Selection: Four Screening Phases Initial Reviewing and Testing Interviewing and Reference Checks: Narrowing the Pool General Considerations for Those Conducting Interviews Choosing and Negotiation Post-offer and Hiring Issues Summary and Conclusion Key Terms Exercises Appendix: The Professional Commitment Statement for Job Seekers Notes References 5. Position Management: Judicious Plan or Jigsaw Puzzle? Three Types of Personnel Strategies The Origins of Position Classification and Management Job Design and Job Analysis Job and Position Descriptions From Jobs to Job Systems Summary and Conclusion Key Terms Exercises Notes References 6. Employee Motivation: Possible, Probable, or Impossible? Pull, Push, or Drive? Human Resource Management and the Climate for Motivation Tools of Motivation Summary and Conclusion Key Terms Exercises Notes References 7. Compensation: Vital, Visible, and Vicious Equity and Expectancy Theory Pay Determination Philosophy The Perennial Pay Debate Labor Market Forces: External Competition Job Content: Internal Consistency Individual Considerations: Fairness and Individual Contributions Implications Summary and Conclusion Key Terms Exercises Appendix: Compensation for Graduate Degrees in Public Affairs and Administration Notes References 8. Employee-Friendly Policies: Fashionable, Flexible, and Fickle Family/Work Programs Health, Safety, and Wellness Programs Flexible Work Arrangements Traditional Benefits: Not-So-Employee-Friendly Trends Implementation, Assessment, and Evaluation Avoiding and Coping With Hostility at Work Best Places to Work Summary and Conclusion Key Terms Exercises Appendix A: Questions for Employees and Employers Regarding Telecommuting Arrangements Appendix B: Some Questions to Answer When Considering Implementation of Employee-Friendly Policies Appendix C: Family-Friendly Policies Notes References 9. Training and Development: Exploring New Frontiers General Principles of Learning Training Strategies Organizational Training and Development Strategic T&D Integration Application: Ethics Training Summary and Conclusion Key Terms Exercises Appendix: Needs Assessment and Evaluation for Training References 10. Appraisal: A Process in Search of a Technique Evolution Appraisal Systems Raters Rating Errors: The Underbelly of Appraisals Improving the Process Disciplinary Systems Summary and Conclusion Key Terms Exercises Appendix: Corrective Actions Notes References 11. Unions and the Government: Protectors, Partners, and Punishers Background: Context and Evolution of Employee Relations Differing Views of Unions Paradoxes and Contradictions Trends and Variations Summary and Conclusion Key Terms Exercises Appendix A: Tips for Managers When Dealing with Unions Appendix B: Tips for Unions When Dealing with Managers Notes References 12. Collective Bargaining: Structures, Strategies, and Skills Structure, Representation, and Collective Bargaining Strategies and Skills Bargaining-Related Reforms Hostility Versus Harmony Summary and Conclusion Key Terms Exercises Appendix A: Bargaining Checklist and Observation Sheet Appendix B: Mock Disciplinary Appeal Board Hearing References Conclusion: The Future as Opportunity, Not Destiny New Technologies, Human Competencies, Failures, and Reforms Taking Responsibility for Paradoxes Public Service as a Calling The Years Ahead Envoi: Dream While Awake Exercises Notes References Glossary Index About the Authors

"Highly recommended, comprehensive overview of HR, accessible to read and understand for students." -- Philip F. LaPorta "It's a well-organized, thorough text book. I would recommend it for use." -- Karla M. Pope "[Human Resource Management in Public Service] is an excellent comprehensive choice for graduate students who require a challenging and provocative read." -- John Sample "I have taught the course for over 30 years and this is the best book on the market today." -- Peter J. Bergerson "Human Resource Management in Public Service addresses public personnel management issue from a public manager's perspective, not from a personnel specialist's perspective." -- Hugo Asencio