Foreword Acknowledgments About the Authors Dedication Epigraphs Introduction Part I: The Foundation-Conversational Competence Chapter 1: A Crisis in Our Midst-No Coherent Knowledge Base Chapter 2: The Disadvantage of Being Left Behind- A Knowing-Doing-Learning Gap Chapter 3: Emotional Blocks to Collective Efficacy- How Stress Shuts Down Communication Part II: Conversations Designed to Build Knowledge Coherence From the Inside Out Chapter 4: Reflective Conversations-The Fundamental Professional Act Chapter 5: Humble Inquiry-Exploring Needs Instead of Helping Chapter 6: Cognitive Coaching-Lingering in Conversations to Learn Chapter 7: SCARF-Open to Diverse Viewpoints Part III: Calibrating Conversations-Conversations at the Tipping Point From Outside In Chapter 8: Stakeholder Centered Coaching- Expanding Consciousness Part IV: Conversations Designed to Build Knowledge From the Outside In Chapter 9: Positive Deviance-Mining for Group Gold Chapter 10: From Conflict to Consensus- The Chadwick Process Chapter 11: FRISK-Making Expectations Clear Chapter 12: MOVE-Time to Move On Part V: Final Musings-Making Unrealized Dreams Come True Chapter 13: Leaving Knowledge Legacies Appendix References Index