Part 1: Introduction 1.1 What is challenging behaviour? 1.2 Why does it happen? 1.3 Who's to blame? 1.4 The myths of behaviour management Part 2: Being a great teacher 2.1 Know your rights as a teacher 2.2 Know your own default position 2.3 Know how to plan your classroom effectively and control space 2.4 Know how to create a first and lasting impression on your learners 2.5 Know what approaches you need to work on to deal with conflict in the class 2.6 Know who you can turn to for help 2.7 Know how to deal with learners with special educational needs or disabilities 2.8 Know how to deal with victims of abuse 2.9 Know how to deal with perpetrators and victims of radicalisation Part 3: Dealing with challenging individuals 3.1 Making everyone feel safe and confident 3.2 Dealing with Low Level Disruptors 3.3 Getting the best out of challenging individuals Conclusion Managing Behaviours A true story