Chapter 1: Introduction Chapter 2: Child Protection Agencies as Complex Adaptive Systems Chapter 3: Expertise in Child Protection Work Chapter 4: Evaluating complex interventions Chapter 5: The social context Chapter 6: Defining child abuse and neglect Chapter 7: The Challenges of Managing Uncertainty in Practice Chapter 8: The process of assessing risk Chapter 9: Making decisions Chapter 10: How organisations can support effective practice Chapter 11: Conclusion