PART ONE: LEARNING THE BASICS 1. What is coaching? 2. Directive and non-directive coaching 3. Listening to understand 4. Questioning 5. Playing back 6. Learning how to coach PART TWO: DEVELOPING YOUR PRACTICE 7. Contracting 8. Practical issues 9. Ethical issues in coaching 10. Tools you might use in coaching 11. Feedback and psychometric instruments 12. Coaching as a relationship 13. The use of self in coaching 14. The inner game of coaching PART THREE: EXTENDING YOUR APPROACH 15. Cognitive and cognitive behavioural approaches to coaching 16. Other approaches to coaching 17. Supporting confidence and motivation 18. Coaching as a line manager 19. Coaching a team 20. Coaching across cultures 21. Coaching supervision 22. Continuing your development journey