An A-Z of Social Work Skills

Dr Michaela Rogers is a lecturer of social work who is involved in both research and teaching across the areas of social care, social justice, equality and diversity, safeguarding, interpersonal violence and gender. Dr Rogers has delivered and worked alongside colleagues on a range of projects in the voluntary and public sector. These projects typically aim to explore social problems in terms of everyday experiences or assess the impact of service delivery or specific policy initiatives. Dr Rogers is a qualified social worker registered with the profession's regulatory body in England, the Health and Care Professions Council. Dr Dan Allen is a social work academic with over 18 years' experience working to democratise child protection practice with Romani and Traveller families. He has published widely on this topic and has represented child protection practitioners working to support Romani and Traveller families at the European Union Agency for Fundamental Rights, the House of Lords, and the Welsh Assembly. Dr Allen is particularly interested in examining the intersection of power relations, prejudice, and the impact of governmentality, subjectivities, and ethics on the translocation of professional conduct. Developing a perspective that combines 'neoliberal governmentality' with 'socio-political' influence and 'critical' and 'radical' theory, Dr Allen seeks to critically examine the questions of why, how and so what in the context of dominant discourses affecting regimes of practice at individual, cultural and societal levels. Dr Allen is a qualified social worker registered with the professional regulatory body, Social Work England, and he is an active member of the Gypsy, Roma, and Traveller Social Work Association.

A Active Listening Advocacy An anti-discriminatory approach An anti-oppressive approach Appreciative enquiry Assertiveness Assessment B Breaking bad news Building resilience C Case recording Chairing meetings Challenging skills Chronologies Collaboration: working with Experts by Experience Communicating with Children Communicating with People with LD Conflict management and resolution Containing anxiety Counselling skills Court skills Critical incident analysis Critical thinking and analysis Cross cultural practice D Dealing with hostility and aggression Dealing with resistance E Eco mapping Email communication Emotional intelligence Empathy Empowerment and enabling Endings Ethical practice Evidence-informed practice F, G Genograms Giving and receiving feedback Grief and loss Group work H Home visits I Interpreters Interprofessional practice Interviewing J, K, L Life story work M Managing stress Managing supervision Mediation Motivational interviewing N Non-verbal communication O Observational skills P Person-centred communication Person-centred planning Presentation skills Professional challenge Professional development Professional judgement and decision-making Professional values and ethics Q Questioning R Radical social work Rapport building Reflective practice Reflective writing Report writing Respecting confidentiality Restorative practice Risk assessment Root Cause Analysis S Safeguarding Setting and maintaining professional boundaries Solution-focused techniques Systemic practice techniques T Task-centred work Telephone skills Time management U Use of self and reflexivity Using humour V Valuing difference W Working with protected characteristics X, Y, Z