Communication and Interpersonal Skills in Social Work 6/e

Juliet Koprowska was a Senior Lecturer Social Work at the University of York until 2018, and then an Honorary Fellow. She is Chair of GAPS (promoting psychodynamic, systemic and relationship-based approaches to social work). She is a registered social worker and a Licensed Systems-Centered (R) Practitioner. Her most recent research is into talk in social work.

Chapter 1: Communication skills: don't they just come naturally? Chapter 2: What do we know about effective communication? Chapter 3: The human face of social work: understanding emotion and non-verbal communication Chapter 4: Getting started Chapter 5: Making progress and managing endings Chapter 6: Communicating with families Chapter 7: Communicating with children Chapter 8: Working with people with additional communication needs: communicative minorities Chapter 9: Working with groups Chapter 10: Working with involuntary clients Chapter 11: Safety and risk: working with hostility and deception Chapter 12: The demands and rewards of interpersonal work