Part I - Context 1 - First things first 2 - Becoming a coach Part II - Key skills 3 - Listening to encourage thinking 4 - Asking powerful questions 5 - Paraphrasing and summarising 6 - Noticing Part III - The coaching process 7 - Conversational frameworks 8 - Changing ways of thinking 9 - Positive bias Part IV - Practical tools and techniques 10 - Body language and emotional intelligence 11 - Inspiring creativity: let's talk 12 - Inspiring creativity: let's draw 13 - Inspiring creativity: let's play Part V - Coaching way of being 14 - Being human 15 - Inspiring others Part VI - Conclusion 16 - Reflecting on practice