50 Quality Improvement and Quality Assurance Approaches

Sharron started delivering education and training programmes on a part time basis in 1987, before progressing into a full-time career in further education in 2000. She has gained practical work-based skills and a wide and varied understanding of schools' provision, further and higher education, apprenticeships and full cost courses. Starting her career as a teacher in a land-based specialist college, she progressed to course management before taking responsibility for several departments within a large further education college. Sharron further developed her knowledge and skills within the sector when her role changed to Head of Services to Business. She is now the Assistant Principal of Quality at the White Rose Beauty Colleges, which is recognised as the UKs largest beauty therapy training provider.? Sharron is passionate about raising standards in education and is committed to supporting quality improvement at all levels and stages. As well as her work in further education and as a Standards Verifier for Pearson, she has also worked with secondary schools as a governor to support quality improvement. Sharron holds an Honour's Degree in Education and Training, has a Certificate in Education, is a Member of the Society for Education and Training, and holds QTLS status. Sharron can be contacted via: Facebook: https://www.facebook.com/mansellsharron/ Twitter: https://twitter.com/sharronmansell LinkedIn: https://www.linkedin.com/in/sharronmansell Email: sharronmansell@outlook.com Ann has been teaching, assessing and quality assuring in the further education and skills sector since 1983. She is a director of her own company Ann Gravells Ltd, an educational consultancy based in East Yorkshire. She specialises in teaching, training, assessment and quality assurance. Ann holds a Masters in Educational Management, a PGCE, a Degree in Education, and a Medal of Excellence for teaching. She is a Fellow of the Society for Education and Training, and holds QTLS status. Ann has been writing textbooks since 2006 which are mainly based on her own experiences as a teacher and the subsequent education of trainee teachers. She aims to write in plain English to help anyone with their role. She creates resources for teachers and learners such as PowerPoints and handouts for the assessment, quality assurance, and teacher training qualifications. Ann has worked for several awarding organisations producing qualification guidance, policies and procedures, and carrying out the external quality assurance of teaching, assessment and quality assurance qualifications. She is a consultant to The University of Cambridge's Institute of Continuing Education, Ofqual, and the awarding organisation Training Qualifications UK (TQUK). Ann Gravells' textbooks The teaching, assessment and quality assurance qualification titles change over time. Ann has written books in the past which reflect these titles and has updated them when they have changed. However, the content of the qualifications and the job roles which teachers, assessors and quality assurers carry out remain very much the same. Ann has now written three generic books aimed at covering all the teaching, assessment and quality assurance qualifications as well as the relevant job roles. It doesn't matter what the qualification title might be called now or in the future or which awarding organisation offers it, these three books should meet the required content of them all. Principles and Practices of Assessment (2015) Principles and Practices of Quality Assurance (2016) Principles and Practices of Teaching and Training (2017) Ann's first book Delivering Adult Learning was written in 2006 and was aimed at anyone taking the qualification of the same title. This book is no longer in print, but forged the beginning of her writing career and her aim of helping trainee teachers with their role. Ann is the author of the following text books, many of which are now in new editions (listed here in alphabetical order). Achieving your Assessment and Quality Assurance Units (TAQA) (2014) Delivering Employability Skills in the Lifelong Learning Sector (2010) Passing Assessments for the Award in Education and Training (2013) Passing PTLLS Assessments (2012) Preparing to Teach in the Lifelong Learning Sector (2012) The Award in Education and Training (2014) What is Teaching in the Lifelong Learning Sector? (2012) She is co-author of: Equality and Diversity in the Lifelong Learning Sector (2012) Passing CTLLS Assessments (2010) Planning and Enabling Learning in the Lifelong Learning Sector (2010) The Best Vocational Trainer's Guide (2015) The Certificate in Education and Training (2014) Passing Assessments for the Certificate in Education and Training (2014) She has edited: Study Skills for PTLLS (2012) Achieving QTLS Status (2018)

1. Agreeing action plans 2. Allocating responsibilities to team members 3. Checking for plagiarism, fraud and malpractice 4. Coaching and mentoring others 5. Communicating with a team 6. Completing awarding organisation reports 7. Completing continuing professional development activities 8. Completing quality assurance records 9. Creating a bank of assessment questions and exemplar answers 10. Creating and updating policies and procedures 11. Creating job descriptions or role/person specifications 12. Dealing with appeals, complaints and disputes 13. Designing and updating quality documents and templates 14. Designing questionnaires and surveys 15. Devising a quality assurance rationale 16. Devising a quality assurance strategy 17. Following regulations and requirements 18. Inducting new staff 19. Interpreting the content of qualifications, programmes and standards 20. Interviewing prospective staff 21. Keeping and maintaining records 22. Making decisions when sampling evidence 23. Managing a team 24. Managing risks and contingency planning 25. Managing team meetings 26. Managing unsatisfactory performance 27. Observing staff and using learning walks 28. Planning and tracking internal quality assurance activities 29. Planning and tracking quality improvement activities 30. Planning strategic aims and continuous quality improvement 31. Preparing for an external inspection 32. Preparing for an external quality assurance remote sample 33. Preparing for an external quality assurance visit 34. Producing resources 35. Providing feedback 36. Questioning others 37. Reviewing and updating assessment activities 38. Reviewing and updating internal quality assurance activities 39. Sampling learners' work 40. Shadowing staff 41. Standardising practice 42. Undertaking evaluation activities 43. Undertaking joint work scrutiny 44. Undertaking peer observations 45. Updating staff 46. Using a SWOT analysis 47. Using role play 48. Using web conferences, online meetings and webinars 49. Using work plans 50. Writing self-assessment reports