Part I: CSR Thought Chapter 1: Our Changing World and the Evolution of CSR Chapter 2: From CSR Pyramids to Shared Value and Beyond: CSR Models and Frameworks Chapter 3: Moving Beyond Shareholders: Internal and External Stakeholders Part II: CSR approaches and implementation Chapter 4: Business Ethics: How Philosophy Can Help Us Make Ethical Decisions in Today's Business Chapter 5: The S in CSR: Social and Global Issues Chapter 6: Environmental Sustainability: The Role of Business in Sustainable Development Chapter 7: Responsible Leadership: Inspiring CSR Chapter 8: All Aboard: Involving Stakeholders in CSR Part III: CSR measurement and communication Chapter 9: CSR Impact: Creating, Measuring and Communicating the Impact Chapter 10: Benchmarking CSR: Frameworks, Standards, Certifications and Indices Chapter 11: CSR Reporting Chapter 12: CSR and Marketing: Three Frontiers Chapter 13: The Way Forward: Making the Shift