Marketing Strategy & Management

Diane M. Phillips, Ph.D. is a professor of marketing at Saint Joseph's University in Philadelphia, USA. Dr. Phillips is also a Guest Professor at the Institute for Retail Management at the University of St. Gallen, Switzerland. She received her M.S. in marketing from Texas A&M University and her Ph.D. in marketing from Penn State University. Dr. Phillips has spent more than two decades teaching at the undergraduate, graduate, and executive levels. Much of her research focuses on the issue of consumer behavior, strategy, and sustainability. Her research has been published in a variety of international publications and she is a frequent speaker at international conferences, civic organizations, businesses, and universities on the topic of marketing strategy and climate change. Dr. Phillips has also traveled broadly, meeting with marketing executives in a wide variety of industries to discuss the real-life challenges that they face in the dynamic, ever-changing global marketplace. Dr. Phillips taps into these three critical experiences - teaching, sustainability, and real-world marketing applications - to create this book, Marketing Strategy & Management.

Setting the stage: The purpose and promise of marketing Marketing planning: Good strategy doesn't just happen Reason-based strategic decision-making The most important person: Prioritizing the consumer experience Leadership: Who is steering the ship? Establishing & strengthening a strategic competitive advantage Target markets: Identifying and targeting those individuals most likely to respond to the marketing strategy Product strategies: Creating the value proposition Pricing strategies: Signaling the value proposition Place strategies: Delivering the value proposition Promotional strategies: Advocating the value proposition Customer relationship management: Developing and growing customer relationships Facilitating successful strategy execution Appendix 1: Outline of marketing plan Appendix 2: Essentials of marketing analytics Appendix 3: Case studies