PART I. UNDERSTANDING THE TRAUMATIC LIFE EXPERIENCE (TLE) 1Why I Wrote This Book 2What is a Traumatic Life Experience (TLE)? 3What Is It Like to Be a Returning TLE Employee? 4What Can Managers Do? 5What To Tell Co-Workers? 6What Does Psychology Tell Us About Trauma? 7What Can an Employee Assistance Program Do? PART II. TAKING PRACTICAL STEPS 8What is a Dialogue Circle? 9How to Set Up a Dialogue Circle? 10Putting Out a Welcome Mat: The First Dialogue Circle 11Lending a Listening Ear: The Second Dialogue Circle 12Offering a Helping Hand: The Third Dialogue Circle PART III. SOME SPECIAL CIRCUMSTANCES 13When an Entire Group Is Traumatized 14What Challenges Does a Facilitator Face? 15Helping Yourself after a Traumatic Life Experience 16How Does an Employee's Trauma Affect His Children?