List of Figures List of Tables Preface Acknowledgments SECTION I: PROFESSIONAL FOUNDATIONS 1 Wine Sales: Foundations for Success 2 Buyer-Supplier Relationships and Compliance Regulations in the Wine Industry 3 The Exchange of Value between Buyers and Sellers 4 The Organization of a Sales Force 5 Direct-to-Consumer Sales SECTION II: THE CONSULTATIVE SALES PROCESS 6 Buyer Motivations and Presales Call Planning 7 Precall Research 8 Call Opening 9 Probing the Customer's Needs 10 Supporting the Needs of Your Customers 11 Closing the Sale 12 Negotiating Customer Concerns 13 Selling to a Lack of Interest SECTION III: WINE TRADE 14 Merchandising 15 Strengthening the Relationship 16 Professional Education Development and Your Career Ladder in Sales References Index About the Authors