1. Changing Organizations in Our Complex World 2. How to Lead Organizational Change: Frameworks 3. What to Change in an Organization: Frameworks 4. Building and Energizing the Need for Change 5. Navigating Change through Formal Structures and Systems 6. Navigating Organizational Politics and Culture 7. Managing Recipients of Change and Influencing Internal Stakeholders 8. Becoming a Master Change Agent 9. Action Planning & Implementation 10. Get and Use Data throughout the Change Process 11. The Future of Organizations and the Future of Change