Preface Part I: Introduction1. Work and the Welfare State Evelyn Z. Brodkin2. Street-Level Organizations and the Welfare StateEvelyn Z. Brodkin Part II: What's at Issue: Politics, Policies, and Jobs3. The American Welfare State: Two Narratives Michael Lipsky 4. The Policies of Workfare: At the Boundaries between Work and the Welfare State Evelyn Z. Brodkin and Flemming Larsen5. Double Jeopardy: The Misfit between Welfare-to-Work Requirements and Job Realities Susan Lambert and Julia HenlyPart III: Governance and Management: Workfare's "Second Track" 6. Triple Activation: Introducing Welfare-to-Work into Dutch Social AssistanceRik van Berkel7. Active Labor Market Reform in Denmark: The Role of Governance in Policy Change Flemming Larsen8. Performance Management as a Disciplinary Regime: Street-Level Organizations in a Neoliberal Era of Poverty GovernanceJoe Soss, Sanford Schram, and Richard Fording Part IV: Street-Level Organizations and the Practices of Workfare9. Commodification, Inclusion, or What? Workfare in Everyday Organizational LifeEvelyn Z. Brodkin 10. Race, Respect, and Red Tape: Inside the Black Box of Racially Representative Bureaucracies Celeste Watkins-Hayes 11. Good Intentions and Institutional Blindness: Migrant Populations and the Implementation of German Activation PolicyMartin Brussig and Matthias Knuth 12. Front-line Workers as Intermediaries: The Changing Landscape of Disability and Employment Services in AustraliaGregory Marston Part V: Administrative Justice: Challenging Workfare Practices13. Challenging Workfare Practices: Conditionality, Sanctions, and the Weakness of Redress Mechanisms in the British "New Deal"Michael Adler14. Redress and Accountability in US Welfare AgenciesVicki Lens Part VI: Conclusion 15. Work and the Welfare State Reconsidered: Street-Level Organizations and the Global Workfare ProjectEvelyn Z. BrodkinReferences Contributors