Introduction.
Part 1. 1. Always identify who it is that has a problem.
2. People behave well if they can.
3. People do what makes sense.
4. The one that takes responsibility can make a difference.
5. Those who are used to failing learn nothing from failing one more time.
6. You need self-control to be able to cooperate.
7. We all do what we can to maintain self-control.
8. Affect is contagious.
9. Conflicts consist of solutions and Failures require an action plan.
10. We make demands that patients wouldn't make on themselves - but in a way that works.
11. You become a leader when someone follows you.
Part 2.
12. We work in a garage.
13. Example situations and Action plans.
14. Study materials.
Notes and references.