Deborah M. Plummer has over 30 years' experience of facilitating groups and working individually with both children and adults. Formerly a clinical lead therapist working within the NHS, she also has extensive experience as a senior lecturer in aspects of health psychology and counselling. She ran workshops and short courses on the uses of imagery, games and story-telling in the promotion of well-being. Deborah is now retired.
Description
Acknowledgements Introduction I. Exploring communication skills II. IMPACT essentials for building communication skills III. How and why we communicate IV. Effective listening and effective observation V. Understanding and using non-verbal communication VI. Conversation skills VII. Sequencing ideas, telling stories and staying on the topic VIII. Activity sheets