Remote Triage and Consultations in Emergency and Primary Care

Chapter 1: Introduction Dr Mike Brady Chapter 2: Remote Consultation and History Taking Khyber Alam, Louisa Jamieson Chapter 3: Inclusive and Equitable Assessment Agatha Nortley-Meshe Chapter 4: Autistic People and Those with a Learning Disability Jessica Howe Chapter 5: High-Frequency Users Jonathan Hammond Williams Chapter 6: Prescribing and Medicine Management Alexandra Gibbins, Adam Mackridge Chapter 7: Medical Technology Mark Allen Chapter 8: Assessing Common Remote Presentations Acute Pain Rhiannon Roynon Sexual Healthcare Sam Thompson Sexual Assault Sam Thompson Dental Presentations Emily Black, Emily Carter Palliative and End-of-life Care Patients Jennifer Scott-Green, Sandra Campbell Public Health and Protection Sammer Tang Ophthalmology Patients Angharad Hobby Diabetes Patients Joanna Willey, Sam Thompson Chapter 9: Minor Illnesses and Injuries Georgette Eaton, Edward Harry Chapter 10: Paediatric Patients Sam Thompson Chapter 11: Older Adults and Frail Patients Rebecca Payne, Linda Dykes Chapter 12: Mental Health Presentations Lyndsey Rosson

This comprehensive guide is an invaluable resource for clinicians, offering practical, evidence-based strategies for remote assessment and care. There are plenty of valuable clinical pearls scattered throughout the chapters. Its clear structure, expert insights, and inclusive approach make it essential reading for anyone delivering virtual healthcare. -- Dr. Conrad Fivaz MBChB, MMed(Fam.Med), President of Priority Solutions Inc., USA In a post-covid world remote triage, assessment and consultation is an increasingly important element of healthcare delivery. This is a useful guide and text to support the paramedic profession with this transition, through a clearly presented format. -- Kerry Robertshaw, Consultant Paramedic, Urgent Care, Welsh Ambulance Services NHS Trust I wanted to share my enthusiasm and pride in endorsing this remarkable book. From the very first pages, I recognised essential truths that every healthcare professional, especially those stepping into remote telephone triage, deserves to hear. This book expertly fills the gaps that many of us had to learn the hard way, such as addressing the realities, the unseen challenges and the confidence-building insights that are crucial for safe and compassionate practice. It beautifully brings together experience, honesty and practical wisdom in a way that will genuinely help clinicians feel prepared rather than overwhelmed. I am truly honoured to stand behind it, and I believe it will make a significant difference in the lives of many healthcare professionals. -- Roxana Homoranu-Blackheart, Senior Clinical Advisor (Nurse) and Clinical Quality Auditor, Yorkshire Ambulance Service Remote Patient Care (YAS RPC)