Service User Involvement

Preface. Acknowledgements. Introduction. 1. Models of Service User Participation. 2. The ROCC Research Project. 3. Barriers and Enablers to Effective Service User Consultation. 4. Methods That Enable Client Consultation. 5. A Two-tier Model for Consultation for Strategic Planning. 6. The Young Men's Christian Association (YMCA). 7. The Way Ahead. 8. Devising Your Own Consultation Strategy. Appendix A: Questionnaire for Providers. Appendix B: Values Statement. Appendix C: Calculating the Cost of Client Consultation. References. Useful Websites. Subject Index. Author Index.

Inspired by their own experiences of the Supporting People programme, Helen Brafield and Terry Eckersley have produced a much needed insight into how voluntary organizations working with disadvantaged and marginalised groups in housing need can begin to overcome potential barriers to 'successful' user participation... This small but insightful resource will be of particular value to social care professionals interested in the Supporting People programme and their wider service user involvement project. Overall, Service User Involvement: Reaching the Hard to Reach in Supported Housing is a powerful book, which provides an up-to-date resource for a topic that has generally been badly served by conventional social policy and social work commentaries. It is therefore a contribution that should be noted, even celebrated, and certainly not hidden from view.